Homeserve fined £34.5m for mis-selling
The company, who provide emergency household repairs for things like knackered boilers, stopped all telesales and marketing in 2011 after a report found call centre staff were mis-selling products to customers.
They have already been fined £750,000 by Ofcom and had to redraft their house rules and cut a number of jobs. However, this latest fine was higher than Homeserve expected, even accounting for the 30% discount you get for paying up early.
"The ongoing activities of the UK business are unaffected by this notice and the business continues to trade in line with expectations," Homeserve said in a statement.
Homeserve shares have risen though as the market appears to think that the company has sorted itself out and the worst is now behind it.