BT fined £800k for failing deaf customers

18 March 2015

Bitterwallet - BT - featured BT has been hit with a £800,000 fine by Ofcom for failing their customers who are deaf or have speech impairments.

The telecoms company have seen delays in the launching of a text-to-speech service which was designed to help these customers, and Ofcom gave all landline and mobile phone operators until April 18th last year to create such tools.

The service was supposed to allow the user to read spoken replies as text, thereby allowing them to have normal conversations despite their disability.

However, BT failed to complete their 'Next Generation Text Service' on time and got slapped with the fine.

Claudio Pollack, Ofcom’s consumer and content group director, said: "The size of the penalty imposed on BT reflects the importance of providing an improved text relay service to its customers with hearing and speech impairments. However, BT has invested significantly in launching the new text relay service, which allows users to have conversations more easily and fluently and on new devices. We welcome the fact the service is now operating successfully."

BT must pay £800,000 to Ofcom who will pass it on to HM Treasury, where no-one will ever see it again.

TOPICS:   Government   Mobile


  • Albi
    "BT must pay £800,000 to Ofcom who will pass it on to HM Treasury, where no-one will ever see it again." Which equates to 60p per broadband customer, who will no doubt be paying for it.
  • paul
    That fine is a joke. Next time make it £3 million and then keep doubling it up until they can supply something worth paying for. As for the rest of us putting up with the pee poor service from BT/EE they should start dishing out the compo until they collapse, greedy barstewards.

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