BT fined £800k for failing deaf customers
The telecoms company have seen delays in the launching of a text-to-speech service which was designed to help these customers, and Ofcom gave all landline and mobile phone operators until April 18th last year to create such tools.
The service was supposed to allow the user to read spoken replies as text, thereby allowing them to have normal conversations despite their disability.
However, BT failed to complete their 'Next Generation Text Service' on time and got slapped with the fine.
Claudio Pollack, Ofcom’s consumer and content group director, said: "The size of the penalty imposed on BT reflects the importance of providing an improved text relay service to its customers with hearing and speech impairments. However, BT has invested significantly in launching the new text relay service, which allows users to have conversations more easily and fluently and on new devices. We welcome the fact the service is now operating successfully."
BT must pay £800,000 to Ofcom who will pass it on to HM Treasury, where no-one will ever see it again.