Why does GAME think there's a problem with your monitor?
Just last week, GAME featured on the pages of this esteemed organ, when management apologised to customers for selling ex-display stock as new. According to our readers it was a practice that GAME indulged in for months and months, although their apology suggested the lapse in 'quality screening processes' was rather less serious than that.
Today, GAME have emailed customers and informed them of changes to their terms and conditions. According to avid Bitterwallet reader Kevin, GAME haven't specified what the changes are, but he believes they may have something to do with this clause:
We have taken reasonable steps to display as accurately as possible the pack shots, product descriptions, screen shots, specifications and other detailing of Our products in the images that appear on the Site. However, as the actual detailing you see onscreen will depend on your monitor, We cannot guarantee that your monitor´s display of such detailing will exactly reflect the detailing of the product upon delivery. All detailing of products is subject to change and may not represent the finished product.
We've checked through the terms and conditions of both The Hut and Play.com, and we can't find a similar clause. Whether it's a new term or an old one, it's difficult to know what it means. What 'detailing of products' could appear so radically differently on a customer's monitor that it might lead to a complaint?
Screenshots from games may appear less detailed on some monitors, but then a customer wouldn't complain if they subsequently received the game and it appeared more detailed than the screenshots indicated. Packaging changes from time to time between pre-order and release, but that's a change in the physical product - not an issue that arises from a problematic monitor resolution.
It might mean something if GAME displayed the physical condition of the pre-owned games they sell through the site, but they don't; they use the a generic packaging image to advertise them. So does anyone working at GAME know what issues this clause is attempting to negate? As a customer, have you ever had cause to refer to it in a complaint? Let us know.