Why does GAME think there's a problem with your monitor?

22 April 2010

Bitterwallet - GAME logoJust last week, GAME featured on the pages of this esteemed organ, when management apologised to customers for selling ex-display stock as new. According to our readers it was a practice that GAME indulged in for months and months, although their apology suggested the lapse in 'quality screening processes' was rather less serious than that.

Today, GAME have emailed customers and informed them of changes to their terms and conditions. According to avid Bitterwallet reader Kevin, GAME haven't specified what the changes are, but he believes they may have something to do with this clause:

Product Information

We have taken reasonable steps to display as accurately as possible the pack shots, product descriptions, screen shots, specifications and other detailing of Our products in the images that appear on the Site. However, as the actual detailing you see onscreen will depend on your monitor, We cannot guarantee that your monitor´s display of such detailing will exactly reflect the detailing of the product upon delivery. All detailing of products is subject to change and may not represent the finished product.

We've checked through the terms and conditions of both The Hut and Play.com, and we can't find a similar clause. Whether it's a new term or an old one, it's difficult to know what it means. What 'detailing of products' could appear so radically differently on a customer's monitor that it might lead to a complaint?

Screenshots from games may appear less detailed on some monitors, but then a customer wouldn't complain if they subsequently received the game and it appeared more detailed than the screenshots indicated. Packaging changes from time to time between pre-order and release, but that's a change in the physical product - not an issue that arises from a problematic monitor resolution.

It might mean something if GAME displayed the physical condition of the pre-owned games they sell through the site, but they don't; they use the a generic packaging image to advertise them. So does anyone working at GAME know what issues this clause is attempting to negate? As a customer, have you ever had cause to refer to it in a complaint? Let us know.

TOPICS:   Games

6 comments

  • william
    As monitors can't display true colour then, they have a point. The picture won't match the colour of the actual item 100 percent.
  • WARWICK H.
    Pack of weasels.
  • Paul S.
    William - understand that colour may be an issue in terms of screenshots (not sure it would be such an issue that customers would complain in serious numbers), but what about the pack shots, product descriptions, specifications and 'other detailing'?
  • parpparp
    Product descriptions and specifications, i.e. text, can be affected by your monitor? In that case, what is the point of all those terms and conditions? On my monitor, they show up as saying that Game must pay me £2000 every time I take a dump. Strange.
  • Jack
    hahaha @ parpparp Interesting clause, but a bit of a strange thing to have in there, when basically all computers will have at least the dark age technology of 800x600 resolution and ability to display colour. They are selling games, so colour variations and gradients shouldn't come into play, as it make no difference to the real product. Hmm... don't really know what this is protecting them from
  • no_fatties_please
    People playing on older CRT / portable 4:3 televisions, some of the font are blurry and it feels like your only seeing half the image, my brother used to have a 15" portable and I used a 14" portable when my monitor broke, horrible experience. Dont know how you old people coped

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