When is a bundle not a bundle? When it comes (or doesn't) from B4UDirect.com
Bitterwallet reader Ian Rigg has a problem. He recently took advantage of an offer with B4UDirect.com which consisted of a Sony Bravia TV with a free 80gb PS3 and the Little Big Planet game, all for just £678.49. The TV was listed for exactly the same price on the website when he placed his order, which more or less meant that the PS3 stuff was free. Smart man.
All was going well – payment was handed over to B4UDirect and Ian received a confirmation of his order, which included the free PS3 and game (You do realise this isn’t going to have a happy ending, don’t you?)
Ten days later, Ian’s brand new TV arrived, but without the PS3. Or even the game. Additionally, by this point, Ian says that B4UDirect had removed the PS3 bundle from their website. At first, Ian was advised that the PS3 and game would be dispatched as soon as they were in stock. Fair enough.
Then things changed. B4UDirect informed Ian that they wouldn’t be able to supply the game and that he had two options:
1: Send the TV back and receive a full refund.
2: Keep the TV but basically forget that all that stuff about the PS3 that was included in the deal. Just forget all that ever happened.
Neither of those options really appealed to Ian, what with him, you know, wanting to play Little Big Planet on his new Sony Bravia telly via his new PS3. Is that too much to ask for?
A further conversation between Ian and B4UDirect resulted in a deadlock, with the company refusing to supply him with a PS3 or refund part of the amount that he paid for the TV. The cheeky bastards.
If they had no intention of sticking to the bargain, surely they could have enticed him in with anything - a free racehorse, some stilts, a ten-minute go on Christine Bleakley off of The One Show.
We approached B4UDirect.com for a comment, but as yet they have yet to supply us with one. So crimefighters, you’ve only got one side of the story at the moment. And let’s be blunt, it seems like a fairly one-sided story at the moment.
If any of you have dealt with B4UDirect and have had a similar experience, let us know. Meanwhile, we’ll wait for one of their people to get in touch with us and we’ll see how they plan to weasel their way out of this one.