Volcano causes a Wii disaster for Zavvi customer
Avid Bitterwallet reader Billy has been in touch with what will hopefully be the first in a long line of volcano-related excuses for shoddy customer services. He's pointed us towards HotUKDeals, and a customer's attempt to purchase an N-Joy Wii Balance Board from the Zavvi outlet on eBay:
Placed an order for the N-Joy Wii Fit [Balance Board] on the 15th; on the listing they state they have more then 10 in stock.
Emailed them today [19th] to find out if it's been posted to be told that they don't have any in stock and [have] a problem with deliveries from their supplier, as they "cannot meet demand" (their words, not mine).
Hopefully they should have some in by the weekend! The listing is still live with the same details [more than 10 in stock].
The biggest issue for the HUKD poster is that Zavvi continued to promote the item as "in stock", when clearly it wasn't. Well, that and the fact Zavvi refused to refund his money. By the 21st, and after an email or two apologising for the continued problems, it seemed the delay was nothing to do with supply and demand, and everything to do with the volcanic eruption in Iceland:
Just spent the last 30 minutes on the phone with Tina, a manager, trying to get a refund - "it's not a simple thing to do." I have now been told that the stock is en-route, coming via boat from wherever they are made due to the ash! Yet my order from play.com has arrived with no problems!
Really? Zavvi's suppliers normally fly their stock around the world, even though the cost is massively prohibitive when compared to shipping? No, no they don't. And that still wouldn't explain why the item was still shown as in stock on Zavvi's eBay page.
Any more magma-related excuses? Let's have them in the comments, please!