PlayStation's refund policy causes fury

28 May 2015

Playstation Buttons We've spoken about PlayStation’s digital refund policy in the past, which isn't up to much at all. Tonight (Thursday May 28th, 8pm), BBC's Watchdog are going to be looking into it after receiving a number of complaints about the service.

They'll be looking at the case of a PS4 owner who was refused a refund after a fraudulent purchase was made on his PSN account.

Of course, this isn't a new complaint, but one that persists.

One of Sony’s loopholes is that they refuse reimbursement unless you can prove that the game you bought was defective in some way.

PlayStation looked into it and told the BBC: "Our investigation concluded that the serial number of the console on which these transactions were made does not match the serial number of the console you provided to us on your original call. Regrettably, as stated in the PlayStation Network Terms of Service, we are unable to offer a refund for purchases made on PlayStation Store unless the content is found to be defective."

PlayStation have a dedicated page, which looks at refunds which you can see here. They look at purchases that your child might have done without your knowledge, automatically renewing subscriptions and people being charged of PlayStation products without actually owning a console.

The line seems to be that, regardless of your complaint, they'll 'investigate further', but don't clearly state that refunds are available. Will Sony provide a solution with pressure from a big-gun like the BBC? We'll have to wait and see.

TOPICS:   Games   Complaints

1 comment

  • Jessie J.
    Not fit for use. Case closed.

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