PlayStation doesn't do much for you if you've been hacked
Well, that's been questioned after one PS4 owner had some problems.
A Reddit user named Kadjer had their account hacked, with $600 worth of content bought through his account. In addition to all that, their console had been unlinked from their PSN account and replaced with a different one.
What was PlayStation's solution? Well, depressingly, they apparently have a maximum refund policy of a paltry $150, which is offered as PSN credit, rather than cash in the bank.
Have you spotted the problem with this? Seeing as the customer is locked out of their account, they can't even use the PSN credit. It doesn't stop there either - if they decide to challenge the illicit purchases with his bank, Sony has stated that they will ban his PSN account and erase his licenses, which means he'll lose everything, forever.
"As the transactions came in, one-by-one, it became immediately clear that my account had been hacked. I immediately logged into PSN and removed my card from the account, changed my email and password, and simultaneously launched support chats with both Sony and my bank," Kadjer explains.
"My account will not be able to activate a new system for six months, per Sony policy. I'm completely locked out of my own account until that date. I then asked about what would happen if I got my bank to reverse the charges, and he informed me that it would result in a banned account. I asked if there would be any way to restore my purchases, and he told me that there would not be."
"Absolutely furious. Change your passwords, everyone. Better yet, don't have your credit card on file with Sony - if something were to happen, you won't be taken care of."
Sony, dropping the ball again.