How to... fix PS4 disc issues and more!

21 July 2015

ps4Have you done a system update on your PS4, and found that you're struggling to load games? Or have the discs started to get stuck in your console? Well, there's a bunch of things you can try out before you send it in for a fix. There's nothing (literally nothing, obviously) that having nothing to play video games on, so these fixes will be quicker than sending it away.

Is Your Disc Clean?

This is stating the obvious to some, but make sure the disc you're using is free from fingerprints or scratches. If it is scratched to buggery, there's nothing you can do about that, but if your disc is mucky, then give it a clean. It is up to you whether you go for the 'Just Wipe It On Your T-Shirt' move, or whether you get down the shops and buy a microfibre cloth and some rubbing alcohol.

Switch It Off and On Again

'Have you tried switching it off and on again?' This is a cliche, but it sometimes works. Switch your console off for 30 seconds and unplug all the leads out of it. Leave it a bit (go and stick the kettle on or whatever) and then turn it on again. If that doesn't work, make sure you're not booting it up in Rest Mode. Shut your PS4 down fully with no disc in, and then turn it on, pop the game in, and see how that suits you.

Have You Rebuilt The Database?

Okay, this sounds frightening, but it really isn't. To rebuild the database, turn-off the PS4 and unplug the power cable. Wait 10 seconds, and then plug the cord back in. Then, hold down the power button (keep holding it down) until you hear a second beep - this starts your console in Safe Mode. Option 5 will allow you to rebuild the database. Basically, all you're doing is building a new database for all your content. You must NOT switch your PS4 off in the middle of this and it could take a while to do, so be patient.

The screen looks like this


Is Your Game Data Corrupted?

Sometimes, the data you've saved is corrupted. This is an easy fix. Basically, go through your menus and delete the game, including your saved data, then pop the disc back in and reinstall it. Naturally, you'll lose your saved game, but that isn't the end of the world.

Is Your PS4 Disc Stuck?

Okay. This hear is a little bit trickier, as you'll need to take your PS4 to pieces. It isn't a hard job to do, but it might give you the fear. Get in touch with Sony PS4 Customer Service Helpline at 0203 538 2665 if you'd rather not open up your console. Read all these instructions first before diving in, to see if this looks doable to you. You'll need a slender Phillips-head screwdriver and a torch.

If you fancy a crack at it, then here's what you do. Fully turn off your PS4, unplug all the cables and then, on a clean, flat surface (a table is better than doing it on the carpet) place your console in front of you so the front of the system is on the left and the PS logo is on the top of the PS4, on the right - like so.

ps4 fix

Put the palms of your hands on the glossy panel at the top and, with your fingers resting on the bit of the console furthest away from you, apply a small amount of pressure near the seam, and slide the glossy panel away from you. Be gentle. Don't go mad, or you'll break it and we're not being held responsible for that.

You'll hear a click and the panel will move about 1/4". You can now lift the panel off, from the left side. Now, you'll have to find the manual eject screw.

You should be able to see two sets of vents along the outer left edge. You'll see one slot that is set apart from the rest. Use the torch off your phone (or an actual torch) and look down it. You'll see the manual eject screw here.

ps4 fix2

Grab a slender Phillips-head screwdriver (a jeweller's screwdriver is your best bet) and pop it into the slot, turning the screw anti-clockwise until you can see the disc peek out of the disc slot. The screw turns very easily and after 4 or 5 rotations, your disc should be peering out enough for you to pull it out by hand.

Now, you have to put it back together. So, replace the glossy panel by sliding it back into place until you hear the click. Then, connect all your relevant cables and turn it back on, and you should be away!

TOPICS:   Games   How To Guides

1 comment

  • Ian
    Since 13 June 2014 customer service helplines should not be using 0844 numbers, nor, in fact, any 084, 087 or 09 number. Regulation 41 of the Consumer Contracts Regulations 2013 requires an 01, 02, 03 or 080 number. In cases where Regulation 41(1) has been breached, Regulation 41(2) provides the right to a refund of call costs over and above whatever the equivalent call to an 01, 02, 03 number would have cost. Breaches of the regulations, and there are many, can be reported to Trading Standards via the Citizen's Advice national Consumer Helpline on 0345 404 0506. Since 1 July 2015, publication of an 084, 087, 09 or 118 number requires a declaration of the Service Charge that applies to that number along with a statement declaring that the caller's phone provider will add their Access Charge. Breaches of this Ofcom regulation can be reported to the Advertsing Standards Authority.

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