How to cancel your Zavvi Zbox subscription
To some, it all sounds great, however, cancelling your subscription seems to be a massive pain in the rear. Twitter is filled with people complaining about this matter (as you can see here), and over at HUKD, there's more complaints, with people saying they'd cancelled their subscription, but were still getting charged, and money coming out of their account for something they no longer want.
So, how to do cancel your subscription? Well, according to Zavvi, you have the right to cancel "within 14 days without giving reason." The company's terms and conditions say: "To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. by selecting the appropriate option in your account or a letter sent by post). You may use the example model cancellation form below, but it is not obligatory."
"Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken."
Zavvi promises to "reimburse to you all payments received from you, including the cost of delivery". The 'model cancellation form' is as follows:
To: The Hut.com Limited, Meridian House, Gadbrook Park, Rudheath, Cheshire, CW9 7RA.
I hereby give notice that I cancel my contract of sale of the following goods:
Name of customer:
Address of customer:
Signature of customer (only if sent by paper):
Now, if you've done all that, and they're still being berks, you can try and get a refund by making a complaint to this e-mail address: [email protected]. The company also say: "If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer service representatives at [email protected] or by post at Customer Service Department, Zavvi, Meridian House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA.
If you're paying by direct debit, cancel that with your bank and that should put an end to it. The company also seem to have an auto-enrol thing in place, so be careful of that too.
It seems people are getting stung because of this, again, from the company's t&cs: "You are entitled to cancel your subscription at any time, however unless you cancel your subscription with us within 14 days from the day on which you acquire physical possession of your first “ZBox", you will not be entitled to a refund." They add: "If you wish to cancel your subscription before the term has expired, you must give us four weeks prior notice, otherwise you may receive the subsequent months' “ZBox".
If you've done all this, get your bank to investigate the issue and put a block on the company taking money from your account.