GAME's bait and switching used games for new still going on
Almost a year to the day, high street retailer GAME apologised after a lot of their customers bought new games and were palmed off with used and second-hand versions instead. "Some ex-display stock has slipped through our quality screening processes," said a GAME spokesperson, before assuring customers any mistakes will be rectified through replacements or refunds.
That was twelve months ago. What's changed since? Nothing whatsoever, according to avid Bitterwallet reader Jake. According to him, GAME are still palming off used goods as new:
I just received a copy of Dead Rising 2 Zombrex edition for PS3. I ordered it as new but received an unsealed tatty copy. There is a box on the side of the case that should hold a pen, which is missing; the steel book is dented; also the discs have smudges on.
I called my local game store which stated I had three options, The first two were to bring it in for a refund, or exchange for something different as they haven't had new copies of this game for ages.
Jake's third option?
In his exact words: "send it back and order it again but run the risk of getting another used copy".
So it's seemingly no secret among GAME staff that used copies are regularly palmed off as new. And why should it be; this has been going on for at least a year. While GAME spokespeople can excuse it as a one-off, it's seemingly so common that staff aren't afraid to mention it to customers.
There are 'mistakes' and then there's 'policy', and it's difficult to see how this continued behaviour from GAME isn't the latter. We'd be interested in hearing from you as to whether you've received used games when ordering new in the past twelve months. Let us know in the comments below, or email us in confidence at [email protected]