Bought games from GAME? Len Dastard needs your help
Hola! Yes, I am Len Dastard. Yes, I am a genuine litigation executive. And yes, I do disguise myself as a retired Mexican wrestler to hide my true identity. Un caballo en su inodoro if this state of affairs brings upset to you.
A little while ago we brought you the story that GAME had been selling used stock as new without prior warning to their customers.
The story came about following avid reader Jake contacting us at Bitterwallet HQ so we could warn people of the problems that he experienced:
I just received a copy of Dead Rising 2 Zombrex edition for PS3. I ordered it as new but received an unsealed tatty copy. There is a box on the side of the case that should hold a pen, which is missing; the steel book is dented; also the discs have smudges on.
I called my local game store which stated I had three options, The first two were to bring it in for a refund, or exchange for something different as they haven’t had new copies of this game for ages. [The third option] in his exact words: “send it back and order it again but run the risk of getting another used copy”.
We have decided we should look in to the issue further, to see whether or not it is a more widespread problem. We aren’t trying to make waves here; we simply want to see whether they have learnt from their mistakes and stopped this sneaky activity. After all, it's not the first time that this has happened - last year GAME had to apologise for selling ex-display stock as new.
I think this is an important consumer issue that should be pursued. It's too easy for GAME to dismiss these incidents as isolated incidents, which is why I need your help. Have you been on the receiving end of Games wickedness? Have you received ex-display or second-hand stock when you ordered new? If so, I ask you to get in contact with us at firstname.lastname@example.org.
We will keep you all updated on this issue as I consider whether it is one that can be pursued further.