Boomerang Games: Has your money gone missing?
Boomerang said: "Following an initial enquiry at the end of last week, we have had a number of customers raise concerns regarding fraudulent payment attempts on their card details that are also registered with us."
"We are fully investigating this issue and have temporarily removed access to our website while this continues. We have contacted our Payment Provider Sagepay and our Merchant Bank World Pay and neither have any reported concerns relating to us."
"However, please be assured we are treating this with the utmost urgency and can provide more information on our findings as they become available. If you have any concerns, please contact your card issuer. We apologise for any inconvenience the removal of our site has caused and thank you for your patience as we continue to investigate further."
Obviously, a lot of customers aren't happy with this response. One spat: "How comes it took you 3 or 4 days to acknowledge this? I had over 2 grand took out and if you would have warned us all, hell by even a email, we could have cancelled our cards. It is not the money I am pissed about, it's the fact you ignored the complaints you were getting on the thursday and friday that annoys me. For such a great games company, your customer service is sorely lacking. It is such a shame it happened this way. Customers first Boomerang. ...you should have warned us straight away, instead of keeping quiet. Very disappointed."
Another added: "I had money taken out my bank as well, i closed my boomerang account months ago so you shouldn't even have my bank details stored still."
There's a thread on Reddit also, where there's a good volume of complaints. Some are suggesting that the company got their bank details from a free trial, and now, potentially thanks to a leak/hack, money is going out of accounts from people who hadn't planned to spend any money.
We'll keep an eye on this, until then, it is worth contacting your bank about any payments you believe to be fraudulent or indeed, if you've used Boomerang, check your bank statement to see if there's any erroneous funds missing.