Boomerang Games: Has your money gone missing?

boomerang There's been a kerfuffle at Boomerang Rentals, where customers have been complaining that money has been going missing from their account.

Boomerang said: "Following an initial enquiry at the end of last week, we have had a number of customers raise concerns regarding fraudulent payment attempts on their card details that are also registered with us."

"We are fully investigating this issue and have temporarily removed access to our website while this continues. We have contacted our Payment Provider Sagepay and our Merchant Bank World Pay and neither have any reported concerns relating to us."

"However, please be assured we are treating this with the utmost urgency and can provide more information on our findings as they become available. If you have any concerns, please contact your card issuer. We apologise for any inconvenience the removal of our site has caused and thank you for your patience as we continue to investigate further."

Obviously, a lot of customers aren't happy with this response. One spat: "How comes it took you 3 or 4 days to acknowledge this? I had over 2 grand took out and if you would have warned us all, hell by even a email, we could have cancelled our cards. It is not the money I am pissed about, it's the fact you ignored the complaints you were getting on the thursday and friday that annoys me. For such a great games company, your customer service is sorely lacking. It is such a shame it happened this way. Customers first Boomerang. should have warned us straight away, instead of keeping quiet. Very disappointed."

Another added: "I had money taken out my bank as well, i closed my boomerang account months ago so you shouldn't even have my bank details stored still."

There's a thread on Reddit also, where there's a good volume of complaints. Some are suggesting that the company got their bank details from a free trial, and now, potentially thanks to a leak/hack, money is going out of accounts from people who hadn't planned to spend any money.

We'll keep an eye on this, until then, it is worth contacting your bank about any payments you believe to be fraudulent or indeed, if you've used Boomerang, check your bank statement to see if there's any erroneous funds missing.


  • Jerome
    This is a textbook example on how not to treat your customers and deal with a security breach. From flat out denial there was an issue, down to taking your website offline and replacing your telephone number with an e-mail address - it's all been pretty farcical. This blows most breaches right out of the water when you take a look at how many people have been defrauded, with Boomerang being the unquestionably obvious source of the issue. Examples of people affected:
  • Bobinska
    Yep, I am one of the people affected. Thankfully not to the degree of some people I have been reading about today. I have had to phone and cancel card, and when new one comes, phone companies up that I allow payments to come from my card! This is more hassle than it's worth. And it's a shame as Boomerang were great until now. Organisations need to go back to the days of Direct Debits and Standing Orders. At least the customer has more control.
  • Kevin
    When I found out the about this yesterday I checked my card and lo and behold £30 had gone to The 02 top up the first fraud I have ever had using 3 cards for twenty odd years coincidence?

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