Want to tell Best Buy what you want? Now you can!
Best Buy are on their way to shake up the UK's electrical retail industry, taking the fight to the doors of DSGi and John Lewis. They're recruiting staff, their stores are being built and soon there'll be more big bargains and outraged customers. Or will there?
Imagine a retail giant that listens to what you want from them. It might just be that all they do is fob you off with pleasantries, but it's an alien concept nevertheless. See, they've decided to embrace customer service and have opened a Get Satisfaction account - the online service that allows companies to seek and act upon feedback direct from their customers:
The site claims to be managed by Best Buy staff, so it's up to you - it's your job to put Best Buy to the test. What would you like to see Best Buy do differently when they open their doors later this year? Whatever you want from a new electrical retailer, tell them. They'll probably stick their fingers in their ears and whistle, rendering the whole exercise completely pointless, but let's see if Best Buy are prepared to walk the walk. Avid Bitterwallet reader Nathan has started the ball rolling, so get stuck in.