Bitterwallet praises Amazon customer service, end of world nigh
Avid reader Cold Mocha has been in touch with the Bitterwallet bunker, in a desperate appeal to the caring and generous side of our nature.
However, he put forward a compelling argument; since we're such heartless bastards to the big companies when they do wrong by consumers, shouldn't we applaud them when they get things right?
Fair enough, we said. We've given Amazon plenty of stick in the past, so here's our reader's experience of a business going above and beyond to look after its customer:
I bought a Kindle about two months ago from Amazon. Yesterday it was in my big coat pocket as I walked to the station in the snow. When I got there, I whipped out my nifty little device to see that the screen was, in layman's terms, messed up. I took a closer look at it and realised some moisture had seeped into it.
Naturally, I was gutted. I got home and decided to call up Amazon in the hope that they offered some sort of repair service.
On their website, I looked for their number and found that it was a freephone number. Now very few, if any, of the major companies offer a freephone number. They try to deter you from harassing them by making you use the numbers that actually cost more than normal calls. So that’s one plus point for Amazon. Then they had an option where I could get them to actually call me, so I opted for that and my mobile started ringing straight away.
I told the lady on the phone my problem and before I could get any further, she told me that they would send me a replacement and it would be with me next week! I asked how I would send the damaged one and she said not to worry, they would send a courier on the day I wanted. Lo and behold, the guy came at lunchtime today and took it away.
Now major companies tend to lack in customer service as they are already so well established that they feel they don’t need to suck up to the little guy. But I am so impressed by the Amazon response, the speed of it and the fact they are covering all charges – I don’t even have to go to the post office.
There is still hope yet. Good on ya, Amazon.