Attention all companies - this is how you apologise to customers
We reported last week on how Amazon tinkered with customer's Kindles to resolve their own dispute with George Orwell's estate for selling copyright material of the author's work. The store made available unofficial copies of 1984 and other novels through their US site - material that is still protected in the States by copyright law. When a copyright notice was served, Amazon deleted the works from Kindle accounts without permission, instead of compensating the estate for sales to date and withdrawing the material from the store.
But rather than putting his fingers in his ears and hoping everyone would just go way, Amazon CEO Jeff Bezos has posted a frank apology on the site, describing the actions of his company as "stupid, thoughtless and painfully out of line":
How refreshing to see the CEO of one of the biggest online retailers in the world come right out and say sorry for screwing up - so many other companies featured on Bitterwallet could learn plenty from Bezos. Gawd bless you, Jeff.