Apple's Jobs - iPhone 4 drops more calls, others lose reception too

16 July 2010

Bitterwallet - Steve Jobs joins the coast of Invasion of the Body SnatchersWell, that was a little different. Apple CEO Steve Jobs took to the stage this afternoon to explain the End of Days seemingly bought about by the iPhone 4's reception issues, and threw in a rare Q&A for the hell of it.

It became fairly clear it was a damage limitation exercise, to prevent any tumble in Apple's share price or harm to credibility. 'Bullish' might be one word to describe it. No fans moist at every slide, no nauseating whooping and hollering. This was a man not enjoying his slice of humble pie.

"You know, we're not perfect. We know that, you know that. And phones aren't perfect either. But we want to make all of our users happy. If you don't know that about Apple, you don't know Apple. We love making our users happy."

Job began by claiming Apple hax spent the three weeks trying to solve the engineering problem posed by the handset's behavior. But first they tested other handsets - the BlackBerry Bold 9700, the HTC Droid Eris and the Samsung Omnia II - and all seemingly suffered a loss of signal when held.

"These were all tested in areas of relatively weak signal strength. This is life in the smartphone world. Phones aren't perfect. It's a challenge for the whole industry."

The key factor, which was reiterated in the Q&A session after the presentation, is that the handset tends to suffer most in areas of weak signal. Jobs went on to point out that just half of one percent of iPhone 4 customers had contacted Apple to complain about the issue, and many had claimed reception had improved. In another set of figures, Jobs revealed that 6% of iPhone 3GS handsets were returned by dissatisfied owners; less than 2% of iPhone 4s have been returned over a similar period.

What Jobs did admit, however, is that the iPhone 4 is dropping more calls - but it's an increase of less than one per 100 calls. Maybe the blogs have overstated the problem, but it's hardly an improvement, is it?

Job eventually backed off and made everyone feel shiny and special, by offering a full refund to all customers who return their iPhone 4 undamaged within 30 days. And for everyone else:

"Here's what we're going to do to make our users happy. The first part is the software update, that fixes the way the bars report and other bugs, that's out now. Second, people said the bumper fixes everything... 'why don't you give everybody a case'? Okay, we'll give you a free case."

Meanwhile, Jobs took the opportunity to shamelessly plug more product - the white iPhone 4 will be available from the end of July.



  • PaulH
    You sonna beetch!
  • Mr M.
    Shove it up yer arse!
  • Pizza_D_Action
    Right so rather than admit that the fucked up, the twat just spends his time admitting "we're shit but so too are other manufacturers so its ok" Oh and did I mention that the problem is only bad in areas of weak signal so its nothing to worry about.... what a twat... weak signal areas is when you most need your phone to be working well.... dick.
  • Chris
    Not even an apology!
  • poo p.
    So how do I get my free case then?
  • Flabbergasted
    WTF?? Where was the announcement about the antennae fix with new iPhone4 and when is this hardware fixed version coming out? I'm not putting up with a rubber bumper as a fix for a £600 supposedly 'cutting edge' premium priced product. I'm not buying one until there's a hardware fix especially when it drops more calls that competitors. Very disappointing.
  • Blackberry b.
    1/2 of one percent of users have reported this issue? That's because only 1/2 of one percent of the cocks who buy the iPhone ACTUALLY WANT TO USE IT AS A PHONE! Who gives a shit if the signal is crap when you hold it THAT way!?! The rest of the knob-heads that shell out a fortune for the shiny piece of crap are made up of... 1% Facebook Cunts 1% Text freaks 2% Old people that are fucked off with Nokia and think the Blackberry has too many buttons 95% COCKING COCK COCKS that have NO fucking idea of what the phone is capable of and only want one because they have fallen foul of Apple's admittedly good marketing schemes...! Lame twats just want to keep up with the Jones's (Jobs's?) AND YES before anyone pretentious twats tell me that only comes to 99.5% - the other 1/2% are the knobend fanboi's who will undoubtedly now FLAME this post in defence of their "almighty" phone... Cocks the lot of them... COCKS I TELL YOU! :-)
  • The H.
    @ Blackberry Boy: It's BlackBerry. Two capitals. GRAMMAR HAMMER STRIKES!
  • Chris
    Surely if you had a problem with the iphone you would check online 1st to see if others have the same problem. If you did you would realise apple aren't doing anything about it and therefore you wouldn't ring up about it.
  • Blackberry b.
    It's BlackBerry has 3 capitals... GRAMMAR HAMMER STRUCK
  • Phil M.
    Firstly, there is no definitive hardware fix for the iPhone, as explained all smartphones have this issue. At some point in the near future, perhaps the next 12 months, antenna engineers may be able to solve the problem of the signal being absorbed by your body. Other than that all Apple could do is move the antenna somewhere else in the phone and it would still cause a problem. Secondly, I don't see what all the fuss is about. Apple made it pretty clear where the problem is, the black line in the bottom left corner (other smartphones don't highlight their weak spot). I'm quite intelligent enough to hold my iPhone in such a way that I can avoid covering a 1 millimetre thick black line so as to not lower the signal. I've managed for the last 3 weeks and had no loss of signal or dropped calls. This has just been blown all out of proportion because it's Apple and because of the success of the iPhone 4, no one's interested in success they only want to report failure.
  • The H.
    @ BBB: Your obsession with cocks has obviously overcome your arithmetic. BlackBerry has two letters B in it. HAMMER STRIKE! BlackBerry squashed!
  • Joe
    All a storm in a teacup. That iPhone antenna song sums it all up! I have the iPhone 4 and know 3 other people with one too. All of us are very happy with it and have no reception issues. This is likely a bigger problem stateside where the masts are far more spread out whereas here in the UK coverage for the major networks is pretty good everywhere. The biggest complaints seem to be coming from people that don't even have the phone! Well you know what, here is a unique idea, don't buy it!! One last point "It's BlackBerry' clearly has 3 capitals. A capital 'I' in 'It's' and two in the word 'BlackBerry'. Sorry to put it down in such a retarded way but it seems some people need it spelt out for them!
  • Jimbo
    I think this is hilarious... "To get their free case, owners will be able to apply via the Apple website from 22 July. Mr Jobs said Apple could not make enough for all owners of the phone but would source a supply and offer a range of cases. Based on retail prices of iPhone cases, supplying one to all three million customers could cost Apple about $180m (£118m)." So they charge up to £600 for a phone that costs £78 to make, but they cant (or wont) supply a free case to everyone because of costs.. lol? but then he says (according to the above) "We love making our users happy.” - even better!
  • Ballbag
    What about those of us who don't have an iPhone 4? What the frig do WE get in compensation for having to put up with reports of this hardware fault clogging up every news source for the past few weeks??? Even when they massively annoy and abuse their customers, they STILL get on the 6 o'clock news. Note to Bitterwallet: I am only letting you get away with posting YET ANOTHER iPhone4 story because they are offering a free case, which I SUPPOSE is a 'deal'. If you do not post a deal on bacon / eggs / milk in the next 48 hrs then I will start getting angry again.
  • Blackberry b.
    Ok - Count them... It's BlackBerry - Capital I Capital B Capital B - Three capitals - for fucks sake lol
  • Blackberry b.
    And as for all the people now defending the iPhone (which were duly predicted) it worries me about the almost religious following Apple have...i swear you could rape an iPhone user's mum and they'd take issue but woe betide you if you insult their beloved iPhone, then they'd REALLY be mad?
  • Pizza_D_Action
    @ Phil Macavity "as explained all smartphones have this issue." Right, as explained by Steve "twat" Jobs - "all smartphones have the same issue" so it must be true... FFS get real. My HTC Hero and HTC Desire have never had any problem. Thats because they didn't have a knob of a designer decide to put the antenna on the outside where it could be touched. "Secondly, I don’t see what all the fuss is about. Apple made it pretty clear where the problem is, the black line in the bottom left corner (other smartphones don’t highlight their weak spot)." Oh I see, so its not just a software issue now then.... more LIES spouted by Apple... As above, no other phone has the antenna on the outside so don't have a weak spot. Regardless who wants to spend £££'s on a mobile device to be told "don't hold it this way" Blackberry boy summs it up nicely... Jobs has just taken £600 of peoples money, spunked on their face and is now laughing about it....
  • NellieIrrelevant
    @Grammar Hammer - it's four capitals -- ARSE. Just because RIM's marketing department wants people to write it BlackBerry doesn't mean anyone has to obey. That's not grammar, it's corporate branding. The same way Apple would like everyone to bless themselves when they speak the words 'Steve Jobs'.
  • hukd h.
    iphone=shit=loosers=the end
  • poo p.
    I really don't get why people that hate Apple products read these threads, then slag the products off. If you don't like Apple, don't even read the thread!
  • Steve J.
    Fuck off poo pants. the whole point of these threads is to slag Apple off.
  • Steve J.
    You can watch the press conference here: Love the fake videos he puts up of other phones losing signal. Also watch for when he puts the chart up of them losing signal (about 5 mins in), retard gets the min and max bars in the wrong column. Steve Jobs is a dick.
  • Mark W.
    Well i have cancelled my 24 month contract with Orange on the grounds that the iPhone 4 has a hardware fault.
  • The H.
    Well done for those who have spotted that "It's BlackBerry" has three capitals. 10 points deducted for failing to realise that the word in discussion - and I'll put it in inverted commas so it's easy for you to understand - is "BlackBerry", which has two capitals. You may now go back to your inane drooling. GRAMMAR HAMMER STRIKES!
  • Blackberry b.
    Since when do you use hyphens to split a sentance like that? Grammer hammer hammer strikes again :-p
  • steve h.
    @ Mark Will.. Well done did you keep your iPhone?
  • Droid E.
    I've had my droid since december but needed to get a alternative because the software ruined my phone when it updated itself. So evidently having troubles & discovered this glorious site lol i do have a questio ram storage is gettin smaller & there nethin i can do to help get sum back?
  • hello
    I was suggested this blog by my cousin. I am not sure whether this post is written by him as nobody else know such detailed about my problem. You are amazing! Thanks!

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