TalkTalk give free upgrade
If you're still a TalkTalk customer after that hack (and didn't bother with this letter of cancellation), then you will be able to pick from a bunch of freebies by way of apology from the company.
Over 150,000 customers and around 16,000 bank account numbers will be getting an upgrade from the 1st December, which means you can add one of the following to their existing services: TV content including movies, kids entertainment and sports; a mobile SIM with a monthly allowance of free texts, data and calls; unlimited UK landline and mobile calls; or a broadband health check. Very few will be choosing the latter, we suspect.
TalkTalk's chief executive Dido Harding, said: 'TalkTalk takes the security of customers' data extremely seriously and we are taking significant further steps to ensure our systems are protected, as well as writing to all our customers outlining what we are doing to keep their data safe."
"In recognition of the unavoidable uncertainty, and because we know that doing what is right for our customers will ensure the best possible outcome for the company over the longer term, we are today announcing the offer of a choice of free upgraded services to all our customers."
Seeing as fewer people were affected by the hack than first thought, TalkTalk will be relieved, and now all their customer-facing sales and service channels are back in full swing. However, there's still no hiding from the fact that the company has been hacked three times within the last 12 months, which is dreadful form.
There's still going to be a parliamentary committee investigation into the whole thing, which will be kicking off later this month, and the hack has reportedly seen 200,000 customers jumping ship.
More on the upgrade over at this TalkTalk page.