eBuyer give away monitors, customers happy to take them

13 July 2010

Avid Bitterwallet reader Ben got in touch earlier to let us know about a 22 inch LCD monitor selling for £12.79 on eBuyer. According to Ben, eBuyer are honouring the deal, but we'd put it down to a mis-price that'd be quickly corrected.

Ben then got in touch with another insane deal, a Samsung 23 inch monitor for a similar price:

Bitterwallet - deal from eBuyerSomebody from eBuyer clearly cottoned on to the gaffe, because in the past ten minutes the price has been corrected, but not before over 700 were sold:

Bitterwallet - eBuyer deal changedIt's unlikely eBuyer will honour any of these deals, but at the time of posting the original deal has only just been discontinued. It may be worth keeping an eye out - eBuyer seem to be having an off-day at the checkout.


  • Alan L.
    WTF - Is dis 4 real?
  • Nobby
    I've got wide glossy black plums too.
  • Eeeeeeee B.
    Sorry, this product is currently unavailable. It is likely that it has been discontinued and no longer for sale..... ....would suggest that thy are getting themselves ready to NOT honour the misprice....
  • Ben M.
    on the first purchase, money had been taken for the item. Which I think means they legally have to. I was politely contacted by a lady about the Samsung though, who told me the actual price was £175, which wasn't the one on the website. Weird.
  • dvdj
    Just because they take your money does NOT mean that the contract is formed. If you read their T&C's it'll probably say something like "contract is formed upon dispatch of your order" which they're entitled to state.
  • Roger
    Ben M, you are right, once the transaction has been accepted (payment taken), then the item has to be sold at the price agreed. A contract has been created which the seller must honour. If they had refused to accept the payment, then they are within their rights to charge whatever they like for it.
  • dvdj
    Pretty sure you're wrong Roger, read their T&C's: http://static.ebuyer.com/customer/help/index.html?action=c2hvd190ZXJtcw==&type=personal
  • Pedant
    Yeah that subject has been thrashed out to the death. They dont really take the money, the money is "held" pending release to them at the point of item dispatch. Its not the same as being in a shop.
  • dvdj
    The basic reasoning behind it is that in a shop the shopkeep has a point in which they can review and refuse the order if there's a pricing error. Online due to the automated nature no such opportunity exsists when taking payment therefore the contract isn't formed then, instead it's done at dispatch. Once you've paid in a shop for a misprice just run for the hills and they can't touch you, similary online once you've RECIEVED the item they can't try and charge you but up until that point they may cancel your order.
  • Ashley
    I purchased a cheap monitor today for £10.88 1 x E2201HDSD 22 LCD Monitor 16:9 Widescreen Full HD 1920x1080 Resolution 20000:1 DCR 2ms Response Time VGA DVI - Black 225449 Not Allocated £10.88 Payment was taken and a dispatch date was given. I have just received a call from a lady from ebuyer saying my order has been cancelled and they will give me a refund. just checked on my ebuyer account and it says a refund can take up to 3 days so looks like a too good to be true offer has left me out of pocket for a few days. Unless anyone knows if i can do anything about it.
  • Andrew R.
    Yep, not try to be a chancer next time!
  • Ben M.
    I returned to find my first order cancelled as well. Perhaps not unexpected, but per the terms of their website, alternatives should have been offered. Plus, when I questioned it on original purchase (and why it was suddenly out of stock) I was told (by a real life human) that stock would be allocated from a different source for me, but that delivery would happen. Bit lame they didn't cancel it then and there. Or follow their website T&Cs.
  • Tim H.
    Mine still has not been cancelled for some reason, went to Picking yesterday but is now at Order Placed. I did order 10 of them, surprised it has not been cancelled yet.
  • Ben M.
    well if it isn't (it will be) flop one this way, there's a nice chap. I do legitimately need a new monitor, hence finding the deal!
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