Barclaycard do their best to encourage identity theft

4 November 2009

Identity theft - it's all the rage these days. Everyone's at it like rabbits, although rabbits are rarely the culprits, or the victims. That's why banks are taking super duper precautions to keep all of your valuable personal data safe. Like Barclaycard, for example.

Bitterwallet reader Stuart applied for a credit card with Barclaycard, to take advantage of their offer of 0% interest on balance transfers. Barclaycard obviously believe that personal data is best hidden away in plain sight, because they printed all of Stuart's information on the back of an agreement form - after Stuart had already securely supplied the information online - and posted it to him. Everything is there, including his security word for the account. To ensure the maximum possibility of the information going astray, Stuart then had to post his personal data for the second time, since it was printed on the agreement form:

Bitterwallet - Barclaycard really want to lose your personal dataIt's standard operating practise, say Barclaycard. We're sure it is - agreement forms are nothing new and the banks like hard copies with real signatures - but sending all that information together, including passwords, in the post? Twice? Why can't customers be prompted to check their details are correct through the secure website they applied on?

Not to worry, we're sure they know what they're doing. After all, they're a bank.

TOPICS:   Credit Cards   Privacy


  • Joff
    Every couple of weeks Barclaycard send me through blank cheques to get in debt with. I know I could cancel them (probably) but I find it easier to just throw them in the bin.
  • Colin
    I used to burn those cheque books, which I received from Capital One, to prevent anyone finding them in my bin or whatever (and burning seems more fun than shredding). One time I happened to be on the phone to them and mention this, and they just said "Oh, I'll take you off that mailing list then", which is great - although I've heard that they'll tell people who ask "No, we can't stop sending them to you, sorry". And I remember the Co-op did that for my credit card too, sent a letter with all my info, "check it and send it back", so it's certainly been standard before...but that must have been 2004 or so, before everyone was so worried about identity theft. I'd have thought they'd have stopped it by now. My favourite was applying online for a loan, filled in the form online, then at the end it just printed it out for me to sign and post, so it was the same as just a paper form anyway.
  • Stoopy
    Whilst this is terrible, my biggest gripe with Barclaycard is that they are always trying to sell you something whenever you contact them about ANYTHING! I phoned up because someone had used my details to buy £700 worth of mobile phones in three seperat transactions to the same company. (Most other banks spot this kind of behaviour is a bit dodgy and phone you, but not Barclaycard, anything goes for them!) I phoned to say the transactions were not me, and they said they would cancel my card, but not before trying to sell me ID Thieft Insurance (which WOULDNT cover me for the fraud I was calling about!) Banks are brill!
  • kev
    Goooood evening sir, my name is George and I am ringing from your bank...... :D
  • Keith
    I was sent an email from Barclaycard asking myself to log into my account to view their new website - suspicious or what! Upon phoning Barclaycard they confirm they did send the email and did not really understand the security risk of asking someone to log into their account from an email link.
  • spampen
    Barclaycard have another helping hand for criminals too. If I want to know you card PIN I have to shoulder surf and hope to spot it. Risky, because loitering by ATMs tends to attract suspicion. Or I could get one of those nice shiny toys from Barclays for internet banking. When I put in my Barclaycard and enter in the correct PIN it generates a number. Now all I need to do is take this toy down dark alleys and mug defenseless old people. When I find the have a Barclaycard I can whip out my machine and force them to enter their PIN - a number generated proves they aint lying. Now I run off to the nearest ATM and risk free empty their account. Good job I am neither a criminal mastermind or work for Barclays isnt it.....
  • SJT
    @Joff I used to get this from Barclaycard and Sainsbury's Bank - I used to write firm but polite messages across them in thick black permanent marker, and send them back to them FAO: the person who's name was at the bottom of my letter. They soon got the hint and stopped sending them.
  • Mr. B.
    Your signature is worth more than money. Actually, money is only a promisery note and not actually currency. Your labour is worth more than money too, remember that.
  • jsoap
    First Direct rang me up, to talk about my mortgage, and proceeded to go though the security questions. The guy was suprised that I wouldn't answer any of the questions. "But we need to talk to you", "What about", I replied, "I can't tell you". He then suggested that I call their (thinly desguised) 0845 number, probably so that they could sell me something. Amateurs
  • Kelly
    Very interesting article, glad i found you by mistake :)
  • John
    Today i received an email from Barclaycard: Subject "A new free service from Barclaycard" Hello Mr xxxx We thought you might be interested in the new alert service from Barclaycard. You can now receive information about your account automatically by email or SMS, rather than waiting for your statement to arrive or by calling us. And the service is free of charge. Terms and Conditions apply. To switch on these alerts, you'll first need to log in to mybarclaycard online servicing. You can then choose the ones you would find most helpful. And, if you change your mind later on, you can always switch them off. I immediately thought this was another phishing attempt as it had a button on the email to log in, so i contacted Barclaycard to check and they advised my that it was indeed genuine. I then complained, pointing out the obvious risk involved in doing this and that i could not believe that a big bank was encouraging this click on button enter security details mentality, however all the call handler did was try to make excuses and convince me that there was no risk, he also said it is impossible for that link in the email to be false and impossible for it to take me through another website without my knowledge. No wonder scammers like Barclaycard most! What a bunch of total idiots, most banks etc try to dicourage clicking on log in links in emails, but not Barclaycard, they want everyone to do it.
  • how t.
    I enjoy, cause I discovered exactly what I used to be looking for. You have ended my four day long hunt! God Bless you man. Have a nice day. Bye
  • Joomla G.
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