Zoombits – STILL playing fast and loose with customers’ cash and goodwill?
Not so long ago, we highlighted the ‘unusual’ practices of Zoombits, an online purveyor of memory card and computer accessories. It seemed that they regularly had problems with their stock levels and the time it took for them to issue refunds to customers.
Now there’s more. Over at HotUKDeals, site member D-C-S has been suffering at the hands of Zoombits and their refund policy.
He says: “I ordered some RAM from Zoombits a few days ago and the order has stated 'Ready to print' for a while so I spoke to 'Matthew' on the live chat facility who told me it is currently out of stock. I asked for the order to be cancelled and he told me that apparently I am not entitled to cancel as it is RAM and therefore non refundable/returnable. I knew this when I ordered and if I cannot get a refund then that's fine I'll wait for the item to come in stock, my concern is that the item will never come into stock and I will be £68 out of pocket with nothing to show for it. I stated this in the live chat and, unless I misinterpreted what he said, even if it does not come into stock then they will not return my money.”
Here’s a transcript of his online chat with ‘Matthew’ at Zoombits...
info: You are now chatting with 'matthew'
matthew: Welcome to Live Chat. How can we help?
you: Hi, I ordered something from you two days ago and it says on the order status 'Ready to Print,' what does that mean?
matthew: order number please
matthew: I'm sorry for the delay. I'll be right with you.
matthew: your item you have ordered is currently out of stock
you: ok, do you know how long stock will take to be in?
matthew: I will be right with you.
matthew: i dont have time sclae at moment but hopefully should not be to long
you: ok, sadly I think I'll need to cancel the order as I need it by next week at the latest
matthew: as you ordered RAM item is non exchangeable or refundable as per terms and conditions on our website
you: right so if the item does not come in stock will you then refund me?
matthew: no coz RAM is none refundable only if RAM is faulty then we refund
you: so if it does not become available and I am waiting indefinitely then I will not receive a refund?
matthew: yes that is correct
you: ok, thanks for that
matthew: You're very welcome and have a nice day...
Obviously D-C-S wasn’t prepared to leave it at that, and after making a subsequent phone call, he says that his order status is listed as ‘being refunded’ – although given Zoombits’ track record, who knows how long it will take for him to see his money again.
So Zoombits then. Approach with caution, people.
ADDENDUM: Since the publication of this article, we have been asked to point out that Zoombits is now trading under new management.