Woman offered a free meal for two runs up a £700 bill at top London eaterie
It’s always nice when a retailer makes a goodwill gesture when they’ve stuffed up in some way, although, in some cases, disgruntled customers might stretch that goodwill to the limit. Like the case of the Hertfordshire woman who, when offered a meal for two to compensate her for a delay in picking up her new (used) car, promptly went out and spent over £700 on a slap-up meal.
The delay in question was caused when a delivery truck bumped into Ms Siobhan Yap’s new (used) car she had purchased from Watford Audi. While Audi repaired the damage, there was obviously a delay in Ms Yap, 27, obtaining her new Audi A3, and in addition to providing her with a courtesy car, the car retailer offered to pay for her to have ‘a meal for two’.
So far so amicable. However, while Audi did not specify a restaurant, or indeed a price limit for the meal, it is unlikely they would have been expecting the inconvenienced customer to book in at the Michelin starred L'Atelier de Joel Robuchon in Covent Garden, the total bill for the meal for two coming to £714.
While at L'Atelier de Joel Robuchon, Ms Yap and her mother did not cut any corners, enjoying four glasses of champagne, two bottles of wine costing £69 each, six cocktails totalling £86 and a sloe gin all at Audi’s presumed expense.
They did also eat some food, and the "small tasting dishes" they tried included one La Truffe Noire at £35, two St Jacques scallop dishes costing £29 each and two La Volatille risottos totalling £42.
Unsurprisingly, Audi were a little dismayed to receive the hefty bill, which was rather more than it would have been in Nandos, with a Watford Audi spokesman saying they felt it was "excessive expenditure for two diners", but as Audi were "keen to make amends for the incident" they offered to cover half the bill, equating to £357.
"We believe this is a fair and reasonable amount given the circumstances, and we stand by the decision taken," said the spokesman.
However, an unapologetic Ms Yap told the JVS show on BBC Three Counties Radio that Audi should really pay the whole bill because she’d had to send the car back for further repairs, and the cost was "relative to what they put me through and their customer service levels". If only we all got sloshed at a posh restaurant every time we had sloppy customer service eh?
"They put me through a lot of stress and it was a really nice restaurant," Ms Yap said, before adding triumphantly that "they should have specified a limit."
Etiquette expert William Hanson agreed that the garage should have set an upper limit and should "learn a lesson" and "absorb the cost". However, he also remarked that "you don't need to perhaps drink that much if someone else is paying".
But what do you think? Do Audi deserve being taken to the cleaners for their naivety, or is Ms Yap just taking the mickey? Isn’t she entitled to a little bit of what she fancied in exchange for what was an admitted cock-up by the car retailer? Or are greedy people like this the reason more firms don’t make added gestures when things go wrong?
TOPICS: Consumer Advice