Want Customer Service? Don't Be this ****!

14 October 2008

Here at Bitterwallet, we do our best to bring justice to UK consumers like yourself.  Yes, we really do care about your well being.

But our American counterparts, The Consumerist, proves that there's a fine line to be drawn.

One of their readers, Bryan, crossed that line recently, when he sent in a 'tip', confident that they would take his side:

"Okay.... Here's an awesome email exchange between an adorama.com camera customer service rep and myself. Yeah, I'm an asshole, but this ignorant woman actually suggested that I become "born again". All this because they put all kinds of restrictions on MY package which won't allow me to pick up my package at the UPS office. Enjoy!"

...they did not take his side.


Saying that this guy is a 'jerk' is probably the understatement of the year.

Read the exchange between him and the customer rep.  You will understand why.

And well done to The Consumerist, standing up for a business when the consumer is a total a**.  There is justice in this world after all.

Complaints, anyone?

Customer Service: The Worst Tip We Have Ever Received [The Consumerist]


  • 14 B.
    [...] (That is, assuming, you’re not a jerk.) [...]
  • David P.
    I kind of had a similar experience with 7dayshop.com back in 2007: Your post - 27/05/2007 - 22:07 According to your website, this USB key drive has "Super fast read/write transfer @ up to 153x (23 MB/s!)" but when connected to my computer it only has write speeds of 1.6 MB/s meaning that it is too slow for Windows Vista ReadyBoost. This product is not as described, do you stock a 4GB ReadyBoost compatible USB key drive which you could replace it with? 7dayshop reply - 30/05/2007 - 17:34 Are you sure you are plugging the device into a USB 2.0 slot? As we have tested these here at 7dayshop and they are the speed we advertisde them at, so either the item is fautly or the usb slot is not full speed USB 2.0. Regards Your post - 05/10/2007 - 13:18 The 2 Samsung USB Flash drives I bought on 30/4/07 are not Vista Readyboost Compatible, despite your website saying they were. I would like to return them for a similar USB or have a full refund. I have tried these USB flash drives on 3 different machines and all confirmed that the drive was not Vista ReadyBoost compatible. 7dayshop reply - 05/10/2007 - 15:33 Provided the item is in absolutely original condition, and you are sending the item back within 7 days of receipt, you may return the unwanted item to us at: 7dayshop.com Landes du Marche Guernsey GY6 8DN Please ensure you have printed out our returns form which can be found: Here. We cannot be held responsible for items being returned which get lost in transit, and therefore recommend a signed for service for your peace of mind. We will not cover the cost of return the goods to us. If you wish to order an alternative item please place a new order online. In all cases, we do not accept returns of photographic Film, DVD's, CD's, BlueRay Disc, PC Memory or Software. Your post - 05/10/2007 - 22:34 Did you read my message? The USB flash drives were bought on 30/4/07, 5 months ago. I have used them to test for Vista ReadyBoost compatibility so are not in their sealed original state. Again, I ask you to send an alternative 4GB which is ready boost compatible or offer a full refund. All PCs tested only had USB 2.0 slots 7dayshop reply - 08/10/2007 - 11:02 As stated on the website this item is compatible with ready boost but does not have ready boost, we have one available on the websitewith ready boost, therefore please return the item as stated and re-order the correct one, regards Your post - 31/10/2007 - 16:45 I am not sure you understand how ReadyBoost works. Basically, if a USB flash drive is fast enough, it is ReadyBoost compatible. USB flash drives cannot "have" ReadyBoost, they can only be ReadyBoost compatible, that is, operate fast enough to be used as a ReadyBoost device. You have asked me to return the item as stated and re-order a different (compatible) USB flash drive, however, the item is used (e.g. not in the sealed condition that it arrived in) and obviously cannot be returned within 7 days of receipt. Please advise. 7dayshop reply - 01/11/2007 - 09:27 They are not stated to be Vista Ready Boost enabled from our supplier but they are compatible with it as we have tested them to work. Regards I gave up on them at this point and just bought another 4GB USB drive, but got it from play.com. Luckily it was ReadyBoost compatible.
  • Paul Nikkel EDITOR
    I think the difference is you weren't an ass David! Great transcript though - if it was a recent one we'd definitely put that up as a post so if it happens again send us the transcript ;)
  • Chanel b.
    ... I believe most people would jibe with your post . I am going to bookmark this web site so I can come back and say more military posts. Keep up the great work! . ...

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