Top notch customer relations from Lego... or a made-up bit of guff?
Here’s the latest slice of ‘excellent customer service’ that is doing the rounds virally (remember the Sainsburys giraffe bread?). It’s purportedly a response from Lego to a heartfelt letter from a young boy who had lost one of his minifigs.
Do we think it’s real or not? And does the fact that it’s spreading across the socialmediasphere render that question irrelevant? And will Lego subsequently make it on to the shortlist for our Best Company In Britain 2012 vote later today? Hmmm, so many questions…
TOPICS: Consumer Advice