There's a new Consumer Rights Act – here's what you should know

28 September 2015

know your rightsSoon, there's going to be a big shake-up with the Consumer Rights Act, which aims to be more relevant in the digital age. If you want to exercise your rights, then you're going to have to know what the changes are. So with that, we've rounded up everything you need.


The new Consumer Rights Act 2015 becomes law on Thursday 1 October 2015.


Three piece of consumer legislation have been changed and updated. These are the Sale of Goods Act 1979, the Unfair Terms in Consumer Contracts Regulations 1999 and the Supply of Goods and Services Act 1982.


Here's an interesting one. New digital legislation says that, when you purchase digital content, you now have new rights. So anything from apps to downloaded content, you don't have a 30 day period of grace. If there’s something wrong with your new digital content, you'll be able to demand repair or replacement in the first instance. If that doesn't fix the problem, you can ask for a price reduction, which can be up to 100% of the cost.

The interesting thing is that your compensation will come from the retailer, not the developer. So, if an app you've bought from Google Play doesn't work, Google have to sort it out, not the person who made it. The retailer will also be liable if any device or other digital content you own is damaged as a result of shoddy digital content.

This means that the retailers are going to have to be on it with regard to the apps they accept on their marketplaces. Same goes for games downloaded for consoles. One thing is clear - if Apple do an update which bricks your phone, you are now protected by the Consumer Rights Act.


You have 30 days to reject a faulty product now. The idea is that, within this time frame, you'll be able to take a knackered item or product back for refund without any hassle. Previously, the Sale of Goods Act said products had to be replaced within a 'reasonable time', so at least we've got some clarity now.

You'll still be able to return things after 30 days, but after that time, the retailer can offer a repair job or a replacement before they have to give a refund.


The Consumer Rights Act is now making it easier for you to challenge hidden fees and charges. If you take umbrage with a company, they will be assessed for fairness on contracts, pricing and how prominent and transparent their charges are. Companies will now have to be straightforward with fees and talk explicitly, in plain-English, what they're going to be taking from you.

There’s a lot more to the new Consumer Rights Act, which you can read all about here. Which of the new rights are you most looking forward to exercising? Do you think the new Act goes far enough or would you like to see other rights and protection included?


There's more to the new Consumer Rights Act too, including stuff about repairs and second-hand goods. Have a look at the run-down from our pals over at Which!!! by clicking here.

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