Ryanair scrap £6 debit card fee and introduce £6 'website admin fee' plus 2% credit card charge

30 November 2012

You'll never guess what Ryanair are doing! They're being dreadful dreadful arses again! After ditching an unlawful £6 debit card fee (a good thing), they've gone and introduced a blanket £6 a head "website administration fee" on AND in addition to that, stuck a 2% booking fee on anyone who pays with a credit card (an arsehole's trick).

Of course, Ryanair cheese Michael O'Leary is shrugging and saying it isn't their fault. Apparently, Ryanair has been forced into it by the Office of Fair Trading.

See, the OFT ruled in July the £6 debit charge was unfair, and so, with the introduction of these new charges, the budget airline announced that these were "in order to comply with the UK Office of Fair Trading's recent ruling on credit card fees", adding that they were "disappointed, but not surprised" by the OFT's "attempt to distance themselves from their anti-consumer rulings."

Ryanair's Stephen McNamara said: "Ryanair is disappointed, but not surprised, by the OFT’s attempt to distance themselves from their anti-consumer rulings. Before the OFT imposed these baseless changes, airlines could partner with card providers to allow their cardholders the exclusive advantage of avoiding such fees.

"As the OFT has removed our ability to help passengers avoid fees through exclusive partnerships perhaps they may wish to pay these fees on the consumers’ behalf."

The OFT have hit back, issuing a stern denial, saying this was absolutely not the case and that the extra charge was totally unnecessary, saying: "We have not required any airline to introduce new payment charges, increase their credit card charges or scrap any discounts they wish to offer. We took action to make sure that debit card charges are included in the headline price and credit card charges are transparent and not sprung on shoppers towards the end of the booking process."

Ryanair are, of course, the airline that planned to charge customers for having a piss. This is, of course, the airline that charged Suzy McLeod £236 to print boarding passes for her family. O'Leary said of that: "Recently a customer turned up at Alicante with no boarding passes for her family. She was fined €60 for each reissue. So she gets on 'the Twitter' to complain. Emboldened by the rising tide of support, Mrs McLeod asks for compensation, to which we replied politely but firmly, thank you, Mrs McLeod, but it was your fuck-up. We're not changing our policy."

Stay classy, Ryanair.

TOPICS:   Consumer Advice   Complaints   Travel

7 comments

  • PlatinumPlatypus
    They were never going to charge for having a piss. That was just one of their many obvious publicity stunts which the media gorged on for a while. This seems to have resulted in better transparency all-round.
  • D j.
    Perhaps Ryan fare could let us know how to avoid these fees , Maybe cash on delivery no need for admin then and no boarding pass paper chain Or is it really just a computer programme that does it all . Their not paying computers Are they .they'll be charging you for searching their website next , omg Wait till they realise they can .
  • Loafer1946
    If they are that cost conscious one wonders about their maintenance and how long it is before one of their planes falls out of the sky, that will do the ticket sales no end of good
  • Sicknote
    If you don't like paying for these extras then don't fly with them. Simple.
  • Sicknote
    @Loafer1946 Aircraft are services under the lease agreement with the manufacturer and not within the control of Ryanair, the number of hours in the air determine the frequency of servicing unless other service items arise.
  • chris_moneyandi
    I honestly loathe ryanair.....
  • thefunboi
    I honestly loathe the OFT... I wish they'd just left it alone, so I could fly cheaper by using the wierd obscure cards, whilst being subsidised by the retarded fucks who couldn't figure it out whilst being happy to pay £6 per passenger each way. Now, thanks to the OFT, Ryanair are giving us all a firm two fingers (up the arse with no lube) in response to the ruling. Nice work OFT.

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