Natwest insist on just the fax, fail business customer
Thanks to Bitterwallet reader Lynda who sent us this admirable display of Natwest's non-sequitur customer service from blog Fabby or Shabby:
I recently went into my local branch to pay in cash and cheques. When I had completed the transaction I asked if I could get some change, I needed pound coins for the weekend. I was told that this was impossible and I needed to fax them my request in advance. I was expected to go back to my shop, fax them a request for change and then go back down to the bank to collect it, despite me already being in the bank. When I queried the ridiculousness of this I was told that I was holding up the queue.
I was then patronisingly asked if I could be ‘helped’ with anything else.
I asked to withdraw fifty pounds.
When asked how I would like the cash, I replied: ‘Pound coins please.’
We haven't decided what's more shocking - the complete failure to provide a very basic business banking service, the stupidly obvious loophole which makes the requirement to order change in advance entirely irrelevant, or that you need to fax in your order. Fax. Have they looked at a calendar recently? Hello, McFly?
Have you any examples of banks missing the point when it comes to supporting your business? Let us know your best and worst examples below:
TOPICS: Consumer Advice