Hair-raising customer service from snippy snipping merchant
The Bitterwallet Worst UK Company of 2009 award is coming soon, and one of the minnows has made a big push for the big prize with some diabolical customer service aimed at Harj, a Bitterwallet reader.
Harj ordered some hair care products from the online store of Tops Hair Salon in Bolton a couple of weeks ago. When the goods hadn’t arrived, he enquired after their whereabouts in a nice, friendly way…
I ordered these items 8 days ago and still have not received them.
Just wondering if there's any more information, how are they sent, is there any tracking numbers?
…to which the reply came…
“they will probably be at your local sorting office”
Okay, he thought, they probably won’t be, and Harj replied to Tops, explaining why…
If they were at the local sorting office I would have had a card through the door (like my 2 Amazon deliveries this week, which were also sent second class on Monday and have been received).
Was this just sent normal delivery second class? Any tracking numbers?”
This not-unreasonable piece of reasoning seemed to get their backs up at Tops Hair Salon, bringing forth this next email from them…
“when you stop talking to me like shit and ask nicely i will answer you, put as many fucking question marks as you like”
Oh. Oh dear. No need for that, Tops Hair Salon in Bolton. Fortunately, Harj was amused by the sour turn the conversation had taken and responded with…
“Haha ace customer service!”
That must have made him look like a clever twat, at least to whoever is in charge of emails at Tops Hair Salon in Bolton, as their next email read…
“clever twat, have the products and the money. you scrota”
We think they mean ‘scrote’ although we’re not completely sure. Sadly, Harj still hasn’t received the products OR any money, and has filed a Paypal dispute. Here's hoping it gets sorted soon.
We would not recommend you bait Tops Hair Salon using the email address on their website. That would be wrong. Very wrong.