Ever wondered about Orange customer services? Now you know.
If you're an Orange customer and find yourself repeatedly clawing your own face off in frustration at their ineptitude, here's at least one of the reasons why.
According to an anonymous source that contacted The Register, all of their call centres run customer service systems in Internet Explorer 6. The source, a support technician working in Orange's Bristol call centre, claims the inability of IE6 to open multiple tabs in the same window and the plodding performance are causing major headaches for operators trying to deal with customer queries.
"If you've ever called Orange customer services and wondered why it takes so long to get served, it's because most of the customer service representatives are battling a system that crashes and fails regularly and, because of using Internet Explorer 6, have to open about 10 separate pages just to deal with one customer's issues," the source whispered mysteriously to reporter Robert Redford.
Technicians have tried to resolve the issue by downloading Firefox and other browsers, but have been issued with a strict warning of a £250 fine per PC if they attempt to do so, leaving operators with no choice but to handle queries on a browser released in August 2001, when plenty of us were still peering at the web through modems.
No doubt the cost to Orange of rolling out an update across hundreds of machines will be a pretty penny, but better that than leaving customers the nagging feeling that operators are slow because they don't care, rather than because they're working on with a jalopy of a browser.