BT is the most complained about Internet service provider in Britain
They also won the telecommunications wooden spoon for their pay-TV service, which keeps breaking down and causing customers no end of trouble. Even when their actual service is working, customers complained of billing problems.
With 0.32 complaints per 1000 customers this quarter, BT has even surpassed the crapness of TalkTalk, who have been the worst offender for several quarters. However TalkTalk is still the most complained about telecommunications service for landline faults.
And even though BT has announced plans to hang out with their new boyfriend EE more to improve their mobile speeds, EE came second place on Ofcom’s s***list, generating above average complaints – 0.29 per 1000 customers.
It seems that if you don’t want to be on the phone all the time shouting at someone, you should switch to BSkyB or Virgin Media, who managed to come out of the report with significantly fewer complaints.