Amazon are still the best at customer service

28 January 2014

amazon logoIt seems no matter what Amazon do- avoid tax, take Government hand outs, scrap super saver delivery- we still love them. The latest survey of 12,000 consumers by the Institute of Customer Service ranked 181 of the UK's best-known companies according to the satisfaction of their customers to produce the UK Customer Satisfaction Index

Overall, customer satisfaction fell, for the second time in a year. For 12 of the measured business sectors, customer satisfaction was down, but notable increases were seen in  the retail food and non-food sectors as well as the banking and building society sector. Which is a surprise, particularly given the recent technical problems plaguing some banks.

The overall winner was Amazon, whose customer service is second to none, unlike John Lewis, whose customer service is second to Amazon. The names of the worst 25 offenders are not published, but included nine utility companies and eight transport operators. Most of the organisations included in the index posted lower scores in 2013 than in 2012, with only four of the top 20 ranked organisations increasing their customer satisfaction by more than one point.

Jo Causon, chief executive of the Institute of Customer Service, said the results were "a wake-up call to UK business” claiming that businesses “cannot afford to lessen their focus on customer service” in a climate where customers are acutely aware of the service they receive.

So what do you think? Is Amazon top of your pops or have you had better (service) elsewhere?

TOPICS:   Consumer Advice

5 comments

  • jokester4
    Amazon have dreadful customer service.... I purchased a £50 pair of Voi jeans on a lightning deal for £20. They then charged me full price and refused to do anything about it. It took EIGHT separate arguments with the useless twats and threatening them with various laws before they eventually returned the money they stole from me.
  • jokester4
    Amazon have dreadful customer service…. I purchased a £50 pair of Voi jeans on a lightning deal for £20. They then charged me full price and refused to do anything about it. It took EIGHT separate arguments with the useless twats and threatening them with various laws before they eventually returned the money they stole from me. This is not an isolated incident either - they tried doing it to me again but I managed to cancel the order and re-order it again and got charged the correct price. This has also happened to many other people. On the whole, I do like Amazon but the only time I've needed their "customer services", they were uncaring scumbags!
  • jokester4
    Fucking bitterwallet: "Your comment is awaiting moderation that will never happen and only serves to piss users off"
  • jokester4
    Amazon have dreadful customer service…. I purchased a £50 pair of Voi jeans on a lightning deal for £20. They then charged me full price and refused to do anything about it. It took EIGHT separate arguments with the useless twats and threatening them with various laws before they eventually returned the money they stole from me.
  • Turd M.
    2 words: customer returns. Amazon takes a lot of shit back, no hassle, no fuss. Even if they dont pay tax, I dont want some bellend retailer ripping me off with a shit/faulty/broken product and not giving my money back. When Amazon stop doing this, I'll find someone else. Or maybe not. seeing as how theyre price-matching a lot of stuff too

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