Amazon are still the best at customer service
It seems no matter what Amazon do- avoid tax, take Government hand outs, scrap super saver delivery- we still love them. The latest survey of 12,000 consumers by the Institute of Customer Service ranked 181 of the UK's best-known companies according to the satisfaction of their customers to produce the UK Customer Satisfaction Index
Overall, customer satisfaction fell, for the second time in a year. For 12 of the measured business sectors, customer satisfaction was down, but notable increases were seen in the retail food and non-food sectors as well as the banking and building society sector. Which is a surprise, particularly given the recent technical problems plaguing some banks.
The overall winner was Amazon, whose customer service is second to none, unlike John Lewis, whose customer service is second to Amazon. The names of the worst 25 offenders are not published, but included nine utility companies and eight transport operators. Most of the organisations included in the index posted lower scores in 2013 than in 2012, with only four of the top 20 ranked organisations increasing their customer satisfaction by more than one point.
Jo Causon, chief executive of the Institute of Customer Service, said the results were "a wake-up call to UK business” claiming that businesses “cannot afford to lessen their focus on customer service” in a climate where customers are acutely aware of the service they receive.
So what do you think? Is Amazon top of your pops or have you had better (service) elsewhere?
TOPICS: Consumer Advice
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