Consumer Advice

consumer-advice

Uber 'panic button' on the way?

A number of people have a host of issues with Uber, and one that keeps cropping up is the safety of passengers who use the service. While drivers are vetted, some say that the company aren't doing enough. There's been cases, globally, of passengers being attacked or sexually assaulted by drivers, and Uber seem to…

Price comparison investigation due

Price comparison sites! The Competition and Markets Authority (CMA) are coming for you, as they want to look at how you go about your business! The CMA want to make sure that price comparison sites are actually maximising the benefits for consumers, and they're going to air some grievances in the meantime. So what at…

Wedding venues warned of unfair charges

Weddings are hassle enough, without the expense that surrounds them. Apparently, the average couple spend £21,000 on their big day, which is an insane amount of money. One cost that sticks in the craw, is cancellation fees and deposits. Now, wedding venues are being told that they must be fairer when it comes to these…

Littlewoods charge more for same items on Very

Some of you might already know this, but it always worth reminding people that Littlewoods charge more for products sold on their sister-site, Very. In some instances, you'll pay a third more at Littlewoods, for exactly the same item. So if you're doing some shopping with Littlewoods, it is always worth checking out Very too.…

Your consumer rights have changed, just in time for Christmas

According to the Citizens Advice, complaints about toys, gadgets and DVDs, all rocket around January, and to mark National Consumer Week, they're urging people to find out about their rights, so they don't end up having a load of admin to sort out after Christmas. They've developed a 'Know Your Rights' guide, which explains the changes…

Letter template to cancel TalkTalk account

If you want to leave TalkTalk after their data breach, without penalty, then we've knocked up a letter you can use to try and make this happen. Crib notes from it, or cut-and-paste the whole thing. Of course, they might try it on and aim to fine you for leaving your account early, but if…

"Sorry we missed you today" in 9 minutes time. Sneaky arrow xl

Of all the couriers, I prefer those that give you a 1 hour window in which your parcel will be delivered so you can at least make arrangements if you're likely to be out. Things go very wrong however if couriers feel its worth getting to you earlier than the allotted time and then blatantly…

Argos toy price promise - they'll refund the difference if you find the same product cheaper elsewhere

Well, they're offering next day deliveries and tagteaming with eBay, and letting you trade-in unwanted gadgets, and now, Argos are offering a toy price promise. If you find toys somewhere else, for cheaper, they'll give you the difference. You can do it in store, by phone or by email too. Smart. Argos say: "We don't…

Restaurant calls customer a "cheeky f***er"

As you know, sometimes you have to barter with companies to get a deal. One fella called Richard Moore chanced his arm when contacting a Chinese restaurant. He asked, because he was bringing a group to Twin Dynasty in Kent, if it would be possible to get a discount. Unfortunately for the restaurant, they don't…

Asda changes minimum spend on home deliveries to £40

There's going to be some furrowed brows and promises to shop elsewhere as Asda have changed the minimum spend terms & conditions for a home delivery. Previously, the minimum you spend was £25, meaning you could get a weekly shop delivered to you and not worry too much about your spuds growing tentacles and your…

Ryanair fined €550k for poor customer service

We like consumer championing here at Bitterwallet, and once again the Italian competition watchdog AGCM has brought out the big guns and landed a massive fine for unscrupulous business practices. This time, its budget airline Ryanair, who have been slapped with a €550,000 (£412,000) fine for poor customer service practices, including  “extreme difficulty” and exorbitant…

Apple changes terms to allow 14 day refund window on iTunes and AppStore

We’ve all done it, been drunk in charge of a smart device pre-loaded with payment details that has enabled us to make an ill-considered iTunes purchase. However, unless we are compos mentis enough to realise what we have done within a relatively short period of time, when purchasing digital content, our deranged purchases remain stuck…

The downsides to paying with Paypal?

Paypal have been busy sneakily taking over the world. Once just a quicker way to pay for essentials bought on eBay, you can now use Paypal to pay for loads of things, in many different online, and now offline retailers. Physical shops can now use Paypal’s own version of a chip and pin machine to…

What to do if the DVLA have lost your letter

Back in 2010, we wrote about the problems with the DVLA (where do you start, right?) and how, if you send them a letter and they lose it, they'll blame you. Their off-road notification system was described back then as “a shambles" and “legally unenforceable" and in “administrative chaos", and it looks like nothing much…

Pyramid bags are officially better than round ones, says ASA

Tea aficionados have argued the toss about different shaped tea bags since the dawn of time (well, ok, that’s not exactly true). But hotheaded tea drinking chimps everywhere are now going to have to concede that PG Tips pyramid bags DO let out more flavour than Tetley’s round ones. Tetley were furious when Johnny Vegas…