Consumer Advice

consumer-advice

Price comparison investigation due

Price comparison sites! The Competition and Markets Authority (CMA) are coming for you, as they want to look at how you go about your business! The CMA want to make sure that price comparison sites are actually maximising the benefits for consumers, and they're going to air some grievances in the meantime. So what at…

Littlewoods charge more for same items on Very

Some of you might already know this, but it always worth reminding people that Littlewoods charge more for products sold on their sister-site, Very. In some instances, you'll pay a third more at Littlewoods, for exactly the same item. So if you're doing some shopping with Littlewoods, it is always worth checking out Very too.…

Your consumer rights have changed, just in time for Christmas

According to the Citizens Advice, complaints about toys, gadgets and DVDs, all rocket around January, and to mark National Consumer Week, they're urging people to find out about their rights, so they don't end up having a load of admin to sort out after Christmas. They've developed a 'Know Your Rights' guide, which explains the changes…

Letter template to cancel TalkTalk account

If you want to leave TalkTalk after their data breach, without penalty, then we've knocked up a letter you can use to try and make this happen. Crib notes from it, or cut-and-paste the whole thing. Of course, they might try it on and aim to fine you for leaving your account early, but if…

"Sorry we missed you today" in 9 minutes time. Sneaky arrow xl

Of all the couriers, I prefer those that give you a 1 hour window in which your parcel will be delivered so you can at least make arrangements if you're likely to be out. Things go very wrong however if couriers feel its worth getting to you earlier than the allotted time and then blatantly…

Argos toy price promise - they'll refund the difference if you find the same product cheaper elsewhere

Well, they're offering next day deliveries and tagteaming with eBay, and letting you trade-in unwanted gadgets, and now, Argos are offering a toy price promise. If you find toys somewhere else, for cheaper, they'll give you the difference. You can do it in store, by phone or by email too. Smart. Argos say: "We don't…

Asda changes minimum spend on home deliveries to £40

There's going to be some furrowed brows and promises to shop elsewhere as Asda have changed the minimum spend terms & conditions for a home delivery. Previously, the minimum you spend was £25, meaning you could get a weekly shop delivered to you and not worry too much about your spuds growing tentacles and your…

What to do if the DVLA have lost your letter

Back in 2010, we wrote about the problems with the DVLA (where do you start, right?) and how, if you send them a letter and they lose it, they'll blame you. Their off-road notification system was described back then as “a shambles" and “legally unenforceable" and in “administrative chaos", and it looks like nothing much…

The smell of Abercrombie and Fitch causes anxiety

If Abercrombie and Fitch - the shop for heartless jocks and their girlfriends the world over - didn’t make you feel anxious and panicky enough, it turns out that it also pumps out the SMELL OF FEAR. It’s policy in A&F’s shops to pump its signature cologne – called Fierce – through the air conditioning…

Are 'Best Before' labels past their sell by date?

‘Best before’ labels on food were always a strange and nebulous idea. If you ate the food after that date, what would happen? Did it just mean that it wouldn’t be in the prime of life, or that it was covered in green fur and you should ask a pest control expert to get rid…

Now TV say sorry for being so rubbish

Sky’s live streaming service Now TV, is not exactly popular with users at the moment. Customers have been left angry when the service cut out half way through someone having their knob chopped off with a sword in Game of Thrones, and there was a disastrous outage during the Premier League final stage, which caused…

Lucy  

Bubbleberries for everyone!

Bubbleberries for everyone!

It’s not every day that the world gives us a BRAND NEW FRUIT, and certainly not one that tastes like bubblegum. The Wonka-esque berry – called a bubbleberry – will be going on sale at Waitrose in five weeks time. The fruit was popular in the 19th Century, but fell out of favour (presumably around…

Lloyds want you to ditch your free current account  - and pay £60

Vantage account holders at Lloyds are being persuaded to get rid of their free current account and replace it with another current account which could charge up to £60 a year. WHAT A GREAT DEAL! The ‘incentive’ is rather dubious, too –basically if you don’t quit your Vantage account and take the new ‘Club Lloyds’…

Tesco store riddled with dirt and old ham

Tesco in Slough is filthy, and not in a good way. Customer Sylvia Tyler was browsing in the Slough branch of the store when she found that the shelves were covered in grime, crumbs and general detritus. When she asked the manager why they were in such a grotty state, she was told that the…

People are STILL watching black and white tellies

You would have thought that the black and white TV had gone the way of the mangle and the Spinning Jenny by now, but according to TV Licensing, 11,550 households in Britain still have a B&W TV licence. London is a hot bed of monochrome TV watching, with 2334 sets – four times as many…