Who is the worst company in the UK?

17 September 2014

npower-logo Like clockwork, npower are here with their latest unsavoury accolade - they've capped off a dismal year by being named the worst company in the UK, replacing Ryanair who were the previous owners of the 'Worst' title.

Which!!! have been collating their annual customer service rankings for the UK's 100 biggest brands and npower came out as the absolute pits.

Other energy companies featured prominently too, with ScottishPower going from 62nd place to 99th, which just happens to be the biggest drop of any of the brands featured.

Both companies have been blaming the fact that they've got new computer systems, which means that customers have been sent fantastically incorrect bills, not had bills at all, seen their complaints vanishing and queries taking months to be sorted out.

As previously reported, npower have been so poor that they've been separated from the rest of the class and been forced to sit on a special table with Ofgem and put back on pencil.

Ofgem set npower a series of targets for clearing a swathe of problems which were affecting 400,000 customers. They were threatened with a ban on all telesales and npower just sneaked their targets. EDF Energy are 81st in the table, and British Gas and E.On were joint 86th, while SSE sat in 94th place.

So which companies are any cop, sitting pretty at the top of the table? First Direct was ranked 1st and John Lewis and Lakeland did rather well also.

An npower spokesman said: "We’re determined to improve and we’re already making progress. Since this survey was carried out we've reduced the number of late bills by over 75%, and the number of complaints we received by nearly 30%. However, we know we still have a long way to go before we can reach the top spot and we’re continuing to focus all of our efforts in this area."

So, npower aren't very good and neither are their energy competitors. Next week, we'll bring you the news of the Pope's religious preferences and confirm whether or not bears go to the toilet in woodland areas.

TOPICS:   Complaints   High Street News   Economy


  • James D.
    I'm going to go for yodel
  • R W.
    I suspect that the number of complaints they have received have dropped because it is impossible to get to a competent person! I have just been left on the phone for over half an hour. Twelve hours ago, I tried to use the call back service but still no call back! I am complaiing about continuing to receive bills for a property I left in 2013 and which they promised would be sorted by 12th August 2013. they are a disgrace. The Government needs to intervene and close this shower down.

What do you think?

Connect with Facebook, Twitter, or just enter your email to sign in and comment.

Your comment