What are the top 10 consumer complaints?
"I personally believe we developed language because of our deep inner need to complain." - Jane Wagner
When right wing mongs talk about Britishness, they're talking about whining. We're really good at it. We don't tend to go around dragging people over counters and screaming at them 'til the veins bulge in our necks... rather, we suck it up until we're far away and tell everyone we know just how shit they are and how only a demented simpleton would ever grace their establishment.
But what gets the collective goat?
Well, advice service Consumer Direct collated their results from disgruntled correspondence to decide what are the most complained about things in Britain. Complaints about second-hand cars bought from independent traders unsurprisingly top the list of things that wind us up most... in fact, it's the fourth year on the bounce for our snake-oil vending pals.
This has resulted in the OFT (Office of Fair Trading) putting the sector under the microscope. As many as a fifth of those (foolish enough?) to buy a second-hand car from a dealer or auction had experienced problems with it after the sale. Complaints tend to revolve around mechanical faults, mostly with brakes, engine or clutch ballsing up. 86% of problems with vehicles arose within three months of it being bought.
Televisions and mobile phone service agreements were second and third. The biggest jump was people moaning about their laptops as complaints were up 42% on the previous year. To be honest, I'm surprised that gripes about broadband and ISPs weren't higher.
The rest of the top 10 complaints were: car repairs and servicing from independent garages, second-hand cars from franchise dealers, upholstered furniture, women's clothing, and landline telephone services.
The OFT's market study has been running since May 2009 and its final findings will be published in the spring.