What are the top 10 consumer complaints?

28 January 2010

An angry man, this morning

"I personally believe we developed language because of our deep inner need to complain." - Jane Wagner

When right wing mongs talk about Britishness, they're talking about whining. We're really good at it. We don't tend to go around dragging people over counters and screaming at them 'til the veins bulge in our necks... rather, we suck it up until we're far away and tell everyone we know just how shit they are and how only a demented simpleton would ever grace their establishment.

But what gets the collective goat?

Well, advice service Consumer Direct collated their results from disgruntled correspondence to decide what are the most complained about things in Britain. Complaints about second-hand cars bought from independent traders unsurprisingly top the list of things that wind us up most... in fact, it's the fourth year on the bounce for our snake-oil vending pals.

This has resulted in the OFT (Office of Fair Trading) putting the sector under the microscope. As many as a fifth of those (foolish enough?) to buy a second-hand car from a dealer or auction had experienced problems with it after the sale. Complaints tend to revolve around mechanical faults, mostly with brakes, engine or clutch ballsing up. 86% of problems with vehicles arose within three months of it being bought.

Televisions and mobile phone service agreements were second and third. The biggest jump was people moaning about their laptops as complaints were up 42% on the previous year. To be honest, I'm surprised that gripes about broadband and ISPs weren't higher.

The rest of the top 10 complaints were: car repairs and servicing from independent garages, second-hand cars from franchise dealers, upholstered furniture, women's clothing, and landline telephone services.

The OFT's market study has been running since May 2009 and its final findings will be published in the spring.

[BBC]

TOPICS:   Complaints   Consumer Advice

12 comments

  • goon
    Please stop recycling BBC articles. This is getting ridiculous. Try something original.
    • Andy D.
      @goon http://www.bitterwallet.com/write-for-bitterwallet Whenever you're ready....
  • Shonk
    The biggest jump was people moaning about their laptops as complaints were up 42% on the previous year what gets my goat is all the people with pc's who have no clue how to use or maintain them bring back 1995 when people would ask me what is the internet when i told them i was doing x or y that day or 1998 when people would say oh your one of them in an odd sort of way when you mentioned something about the net
  • Shonk
    every person who buy's a pc should be forced to take a pc test much like a driving test and they cant own one until they are upto scratch
  • Nobby
    >every person who buy’s a pc should be forced to take a pc test >much like a driving test and they cant own one until they are upto scratch And every person that wants to respond to an article should be forced to take a basic English test first.
  • Matt. S.
    @goon It's a blog! leave off! you expect investigative journalism? you want them to find the WMDs? This is what blogs are good at, they aggreagate stories based on a specific interest, it makes it very easy to read about things you care about without having to trawl through all the stuff you don't.
  • goon
    I think you should probably just not bother, post a link to the BBC and say either one of two standard responses. 'This is good.' 'This is bad.' That amounts to pretty much what you do now, although easier on the eye. Although unless it's something you guys are fanboys of it'll be the latter.
  • Andy D.
    Fucking genius idea goon. We'll start in the morning goon. Thank you goon.
  • goon
    It's the morning. Start.
  • Nobby
    And maybe the BBC story should just link direct to the Consumer Direct report, without summarising it. Imagaine no cut and paste on the internet.
  • charitynjw
    @shonk Are you a dodgy laptop salesperson? (Go on, you can tell us, we promise not to laugh, honestly!)
  • OFT B.
    [...] January, we told you about the 10 most complained about things in Britain. Topping the list, somewhat unsurprisingly, was second hand car [...]

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