Thomson tell holidaymaker to "shut the **** up"

29 November 2012

Gemma Fish spent £3,000 on a holiday to Mexico with Thomson, but alas, it wasn't up to scratch. Not over-emoting at all, Fish and her fiancé were disgruntled by the 'prison cell' room they received. Obviously, she complained.

However, what followed wasn't exactly protocol, with Thomson staff sending her a series of sweary messages, including one that told her to 'shut the **** up' and go book with Thomas Cook instead.

Gemma says: "When I arrived at my hotel, the room looked nothing at all like what was advertised on the Thomson website and not what I had expected given the price I paid. Quite frankly it was more like a prison cell than what you would expect after paying £3,000 for a holiday. It was just horrendous. I was appalled that they could do this to us."

Instead of going outside and enjoying what Mexico had to offer, she preferred to contact Thomson through their 24-hour 'holidayline' service. This was a complaint that couldn't wait 'til she'd got back, clearly. That said, she was moved to a better room but she still found time to complain about the noise, poor food and the beach.

Then, a month later, the emails kicked in. She says: "I don't swear myself, so I was absolutely gobsmacked that they were even able to get through the system with that language in." One email read: "Gemma do u really think we give a ****? Because we dont so shut the **** up with ur moaning and book with Thomas Cook coz we dont want ur custom lol and the hotel have said u r one MOANING bitch."

A spokesman said: "Thomson would like to apologise to Ms Fish for the unacceptable emails she received. An employee interfered with a number of internal email accounts, sending inappropriate emails. We carried out a full internal investigation, as well as supporting the police in their investigation, the issue was dealt with immediately and the staff member was dismissed."

TOPICS:   Complaints   Scams   Travel


  • Mort
    In other news, Thomson will no longer be offering work experience to teenagers.
  • apple i.
    Honestly - pick your destination - there are no real details but if it's Mexico you should expect crap food. Noise? Well that's par for the course and probably caused by other holiday makers rather than the locals so again, not Thomsons fault. They moved her to a better room when asked. What did they do wrong? Other than employ an idiot and anyone that has had work colleagues knows of at least one who was stupid enough to do something similar at some stage in their career. Sounds like she should shut up
  • Bishop
    £3k to holiday in the third world? What a genius.
  • Sicknote
    Seems like a silly bitch to me; I've been to Mexico and loved it. But don't expect the fucking Ritz because you don't get that anywhere. Gemma, fuck off..!
  • Sicknote
    ...oh, and another story from the Daily mail..again..again..again...again...
  • Darren
    @Sicknote Well the Daily Mail is the bottom of the barrel and as bitterwallet is the grime on the underside of said barrel are you surprised?
  • R B.
    Gemma...don't book with Thomas Cook...they're even worse..
  • fatherb
    I don't get how this is a story. An employee goes rogue, fires off some emails, is sacked, end of. How has this been published and then fired round the internet?
  • craig
    @darren why the hell come on a site just to moan about the site. get a life you idiot
  • Darren
    haha @craig Because once every month they have a good story.... But most of the stuff is either 2months - 2years old or ripped directly off daily mail. and for the reactions from people like you. glad you care!
  • Darren
    oh and a few times I did put some really good thoughtful comments in the past and they went to status "awaiting moderation" even though they were good comments, and they never got moderated and never got put on here. so most people are fed up with the lack of admin and just put crap on here as that's all that gets approved. so maybe talk to the people who run the site... did no-one mention foxes yet?
  • zeddy
    @Darren:"I did put some really good thoughtful comments in the past" Even if you do say so yourself.
  • Keith
    @Sicknote "But don’t expect the fucking Ritz because you don’t get that anywhere. " You do at the Ritz, they do it quite well there I understand.
  • Mustapha S.
    Judging by the literacy displayed, was Mof on work experience?
  • Steve
    @Zeddy Yes, Darren;s previous insightful comments include such gems as "baaaaaaa" just sayin'
  • Lord F.
    Did someone mention flirty foxes, sexy little buggers they are.
  • simon
    why would anyone choose to fly Thomson or Thomas cook anyway - they don't have fully flat beds like proper airlines do! Fly BA or Virgin for a proper seat
  • WTF
  • Gabriella
    Hope she is sackeed. How rude.

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