Thomas Cook: Happy to take your money without anything in return?
However, Steve was dealing with Thomas Cook. Now, not that long ago, Thomas Cook were sharing some of the preposterous complaints they get with everyone, but this time, they're not being funny at all.
It seems Thomas Cook are having problems with their website (more complaints about that here), which is where Steve got stung.
He said: "So, I tried to book a holiday with Thomas Cook UK. The web site kept throwing up errors during the payment process. The booking failed. No records. No booking reference. But guess what? They took my money anyway."
"I've tried their customer service folk online (who, of course, keep asking for a booking reference). No joy at all. What a rubbish company. Don't bother with them."
Below, the complaint shows the money being taken out of the account and, at the time of publishing, Thomas Cook haven't rectified the problem.
Keep an eye on this if you're booking a holiday with Thomas Cook. Customers have been complaining about the Thomas Cook site not working for some people; the last thing you want is to have your money taken off you with no holiday to show for it.
If you're booking a holiday, it might be worth waiting for this issue to be rectified before booking.