The UK's worst bank, Santander - are they getting it right yet?
There are a handful of topics and posts we receive comments on from avid readers on a weekly or near-daily basis. One of the most popular, and most consistent in terms of activity, is anything mentioning Spanish bank Santander.
Since their move into the UK market, they've seemingly caused no end of angst amongst customers. Not that banks aren't generally despised to begin with, but judging by the feedback we receive in the Bitterwallet bunker, Santander really seem to be pushing the boat out to piss people off.
Our first post dedicated to Santander in June has received nearly 100 comments - nearly all of them complaints. A follow-up piece has attracted nearly fifty more. Scattered amongst the other posts that mention Santander and banking in general, there are probably another 100 complaints and comments on top. They, really, really aren't well liked.
A couple of days ago a comment was posted on Bitterwallet that linked to Boycott Santander, a one-man blog set up to highlight yet another complaint. It's an interesting and unfortunate tale - an international student finds themselves alone in a city overnight, and thanks to a clerical error, Santander block their bank account and only source of money, a fault that Santander fully admit to causing.
It's a little melodramatic, but yet another instance of a Santander customer feeling aggrieved by their UK service. Three months ago, Santander were named the worst bank in the country after receiving over 200,000 complaints in six months. They subsequently promised to try harder and do better by their customers. So over to you, avid readers - are Santander getting it right yet?