Tesco Broadband problems? You're not alone

22 April 2015

broadband-slow-319970 If you have Tesco Broadband, you may have been having a frustrating time with your connection. Don't worry - you're not going mad. The company confirmed that its UK broadband service has been down for thousands of people across the country.

The problem started yesterday and Tesco said that around 10,000 of their customers had to go without services. They're in the middle of an investigation to find out what the problem is, saying that the "search for the issue is narrowing".

"Some customers are experiencing network problems. This is not related to the migration of customers to TalkTalk," it said in a statement.

"We are liaising with our network partner [Vodafone] to get the issue resolved as quickly as possible and apologise to any customers affected for the inconvenience."

Looking at the company's Twitter page, this is the tenth network failure they've had THIS MONTH. That's preposterous. We advise getting a different provider.

A Tesco spokesperson told the BBC: "Tesco broadband uses its Twitter feed to update customers on all network outages as our customers have told us they find this very helpful. This means that we report on any network problem even if just a handful of customers are experiencing issues.
Our fault rate is in line with the industry and we have high customer satisfaction ratings."

It should be back online now.

TOPICS:   Complaints   Technology   Broadband

1 comment

  • BigOrkWaaagh
    How are you supposed to get on Twitter to learn your internet connection is down if your internet connection is down?

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