TalkTalk top yet another customer service bile-poll
It only seems like five minutes since we ran a story about TalkTalk’s lousy customer service, but here we go again. According to stats unveiled by Ofcom, the beleaguered company were the most complained about phone and broadband provider in the first six months of 2011.
Already top of the shitty pops between January and March, they held on to their disgusting crown between April and June as well, seeing off all of the others with consummate ease, racking up 0.8 complaints for every 1,000 customers for its landline service and 0.58 per 1,000 for it’s broadband ‘arm’. The least complained about company in both the landline and broadband sections were Virgin.
But there’ll be muted celebratings at TalkTalkTowers (if that’s the name of their hideout) as the number of complaints has fallen significantly over the past year. Mind you, that’s probably as a result of them sorting out the colossal mess that ensued when they took over Tiscali and were fined £3 million for the wrong-billage of 65,000 customers.
Elsewhere, in the mobile phone category, 3 were the most complained about company. Let’s face it though, it could have been pretty much any of them. It should be noted that the stats only reflect complaints made to Ofcom, as opposed to the complaints made directly to the companies themselves. Or indeed, grumblings directed at a partner or loved one that are not escalated any further.