TalkTalk fined by Ofcom for the millionth time

19 April 2013

TalkTalk Ofcom must be tired of fining TalkTalk, but here we are again, after the company swamped potential customers with silent calls and are getting a fine of £750,000.

The telco has already been slapped with a £3million penalty for wrongly billing tens of thousands of customers for services they didn't even get. This contravenes Ofcom's policy that sets a limit on the number of abandoned calls made by businesses.

Sadly for TalkTalk, Ofcom found that the ISP had "exceeded the limit by a substantial amount on four separate occasions between 1 February and 21 March 2011", adding: "TalkTalk also failed to ensure that information messages were played, meaning that consumers received silent calls. As a result, TalkTalk made approximately 9,000 silent and abandoned calls to consumers."

Ofcom explained that a £750,000 fine was necessary because TalkTalk had failed to comply with the law relating to "persistent misuse of an electronic communications network or electronic communications service" and that they had flouted Ofcom's rules, adding: "silent and abandoned calls can cause annoyance and distress to consumers. Companies must abide by the law and Ofcom’s policies. If they fail to do so then Ofcom will take firm action. [This] penalty sends out a strong message to organisations using call centres that they must comply or face the consequences."

TOPICS:   Complaints   Government


  • Wongaporkpies
    Ofcom need to do that to a few DCA's then like BPO for starters !
  • Charles D.
    So thats why we got shot of this telecommunications business. Rook the customers and make them cry - rook the customers and make them cry - rook the customers and make them cry, until the cows come home. (c) CPW 2013

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