Stay clear of fakes at Odds & Pods, say Bitterwallet readers
In January, we published two posts about Odds and Pods, a Portsmouth-based online retailer that deals in phone accessories and headphones.
We were following up on a HUKD discussion about the company, in which customers complained about missing orders and non-existent customer service; several alleged that the goods they'd received were counterfeit.
We put these concerns to Odds and Pods at the time, who told us:
“We have had a very difficult past 5 weeks we will admit. We are fulfilling all paid orders but with the Christmas rush and bad weather a lot of orders sent with Royal mail were delayed and have taken much longer than expected to arrive.
"We have had a few faulty items due to the quantity we sell but they are not imitations at all. We had some people state items were damaged and looked used when they arrived but all items leave here are new.
"We have resolved any issues with customers. Any faulty or damaged items we are more than happy to exchange or refund."
All the problems suffered by customers wern't the fault of Odds and Pods; it was Christmas, the weather, the couriers and the customers themselves. That was January 7th - so where are we now?
The HUKD thread currently stands at over 430 comments. A Facebook page has been started to complain about the company. Bitterwallet has received close to a hundred comments and emails about Odds and Pods - nearly all of them are complaints. You can read them for yourself here and here; comment after comment alleging that goods were fake, that they haven't been delivered, that Odds and Pods refuse to respond to customers.
We've tried reaching out to Odds and Pods about these issues, but we've heard nothing so far - it seems they're not interested in talking to anyone about resolving these problem. Based on feedback from readers, we would suggest that you don't place orders from Odds and Pods until they take action to address the problems shared by other customers
In the meantime, we strongly advise that those directly affected, especially in instances of receiving suspected counterfeit goods, to contact Portsmouth Trading Standards; they can be contacted via Consumer Direct on 08454 04 05 06, or by email at [email protected]. We'll also be passing on information to Trading Standards in the hope that action can be taken.