Should you be compensated for Windows 10?

22 September 2016
Should you be compensated for Windows 10?

By now, you will have either ignored Microsoft's plea to upgrade to Windows 10, or you'll have the new OS, and may even have the 'Anniversary Update', which is still rolling out.

However, it isn't all straightforward - when is anything?

The upgrade has bricked a number of people's computers, and there's calls for Microsoft to compensate people with cold, hard cash to sort all this nonsense out.

As well as bricking computers and devices, a number of users have seen files being lost, and people having to fork out money to get their devices working again.

Which!!! have been looking into it all, and took a survey with over 5,500 people who have upgraded to Windows 10.

Some people have gone back to previous versions of Windows, while others have complained about dreadful customer service from Microsoft when they got in touch about their problems.

Which!!! Director of Campaigns and Policy, Alex Neill said: "We rely heavily on our computers to carry out daily activities so, when they stop working, it is frustrating and stressful."

"Many people are having issues with Windows 10 and we believe Microsoft should be doing more to fix the problem."

Windows have actually made it easier for people to complain to them where common problems are shown in a 'trending' section (that's never a good sign, but a decent enough approach in terms of transparency).

One thing that is good about this new system, is that someone else is likely to have submitted a similar (or identical) problem to yours, which means there might be a fix available without you having to jump through the hoops to talk to someone about it.

You can have a look at it here (it'll open as an app).

TOPICS:   Complaints   Technology

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