Setanta - The Wretched Story So Far...
After triumphing in our Worst Company Of Britain award, we thought we’d take a little bit of time out to remind you just why Setanta have pissed off so many of their customers over the last 12 months. Take your pick from any of these...
ROTTEN PICTURE QUALITY – Sky satellite viewers are used to the occasional loss of reception. But it doesn’t happen too often and it’s usually only when there’s enough rain coming down to flood the Netherlands. With Setanta, there can be a smattering of downy snow in Luxembourg and your viewing enjoyment is instantly curtailed.
CRAPPY CUSTOMER SERVICE – If you’ve got a problem with any aspect of the Setanta service, try ringing them up. Go on, try it – hope you’ve got nothing planned for the immediate future though.
WRONG-HEADED CANCELLATION PERIODS – Until pretty recently, if you were sick of the unique Setanta experience and fancied packing it all in, you’d need to give them 60 days notice. Yep, 60; and in writing.
You’d also need to complete a near-impossible 81-squared Sudoku and submit three blood samples at 20-day intervals during the cancellation period. Okay, so we made up the stuff about the blood and the Sudoku, but the equally-ludicrous 60-day stuff was true.
Helpfully, Setanta have recently chopped it to 30 days (minimum) and made email an acceptable form of cancellation communication. But guess what – loads of punters are complaining that their emails have been bounced back to them or that letters sent by recorded delivery have been ignored or Setanta claim to have never received them.
HEAVY-HANDED PAYMENT RECOVERY – If you’ve tried cancelling Setanta through one of their accepted methods but are still sporadically getting unwanted SPL footy pumped into your house, you might think that cancelling the direct debit to them would bring things to a satisfactory conclusion.
Wrong. Scores of customers claim that this miraculously wakes Setanta up and they quickly get in touch demanding the outstanding payment or else they’ll put the debt in the hands of their recovery agents.
TIM SHERWOOD – All that money they’ve got and the best footy pundit they can come up with is Tim Sodding Sherwood. I’ve personally had Setanta for 18 months and I’m STILL waiting for Sherwood to come up with something even vaguely insightful during a live match. It doesn’t even need to be about football – it could be just be about a nice cloud formation he’s seen or an old song he’s heard that took him back to his childhood days. Anything. Please.
We’ve probably missed out a stack of other recurring gripes about Setanta, but we’re sure you’ll not hang about in filling in that comment box below with some of your own.
Incidentally, if you’re a Setanta satellite subscriber with recurring picture quality issues, try this little hack…
1. Press Services
2. Select option 4 for system setup
3. Then select option 4 for add channels.
4. Now type in: 11585 for Frequency.
5. Now type in: H for the polarisation.
6. Click down to find channels and press select.
7. Move down to SETANTA SPORTS.
8. Now press the YELLOW button on your remote control and press select.
9. Now scroll back to other channels and select SETANTA SPORTS.
10. Your Setanta Sports should now be on.