Ofcom say TalkTalk are 'dishonest, misleading or deceptive' with new customers
Ofcom have really stuck the boot in on TalkTalk, accusing them of behaving in an "dishonest, misleading or deceptive" manner when signing up new customers, saying that the company sign up new customers without their knowledge or consent.
This comes on the back of TalkTalk fork-forking out £2.5 million in refunds to customers after Ofcom found them guilty of over-billing customers for cancelled services.
And these latest allegations focus on the misselling of telephone packages. Ofcom say that TalkTalk are guilty of "providing misleading information that is likely to affect a customer's purchasing decision" and "engaging in slamming", adding that they've also breached rules that give customers a 14-day cooling-off period after signing a new contract.
Ofcom claim that they're receiving more than 200 complaints a month about TalkTalk's sales practices.
TalkTalk say that they "need to do much, much better", but also said that "we're talking about pretty slim margins here" underlining that the company deals with tens of thousands of customers every week without complaint, adding that complaints volumes are no too different in volume as other large telcos.
Ofcom are insisting that TalkTalk "agents must not behave in an aggressive manner, including applying unacceptable pressure on a customer to continue with a contract".