Ofcom complaints topped by TalkTalk and 3
While it may seem like small fry initially, Ofcom have said that 0.14 in every 1,000 complaints they receive is about 3. However, if you consider that this is more than double the number of complaints made about the next-worst (Orange and Virgin Media), you know they've got a problem.
Even though Ofcom have highlighted 3's problems before, complaints have increased further.
A 3 spokesman, said: "We have improved the way we handle complaints over the past few months and saw a significant reduction in complaints in the early part of the summer, so it is disappointing to see these results."
As for broadband providers, TalkTalk topped the table for the fourth consecutive quarter. That said, complaints have fallen.
"It's encouraging that complaints continue to come down," TalkTalk said in a statement.
Ofcom's data is based on complaints it receives and does not include complaints made directly to service providers, so maybe everyone else is just as bad, but they're more keen to get their customers to ring them as opposed to going somewhere else for help?
Just a thought.