Odds and Pods respond to customer complaints
It seems avid Bitterwallet readers are unhappy with online retailer Odds and Pods. Following our earlier story about the company, several of you have been in touch concerning delayed and missing orders:
"I ordered a Joby Gorillapod and paid £47 on 17th December which has not yet arrived. I don’t believe it is a postal issue as when I logon to check the order status is just says ‘processing’. My payment was taken on the 17th however I have now left 3 messages on their answerphone and sent 3 emails but to no avail – they have not got back to me."
"Have bought a bluetooth ear piece on the 2nd december.It never arrived.After many phone calls and emails it still has not arrived.Have tried to phone them but no one ever answers.They now owe me £32.94 which i will get back."
"I bought a pair of Dr Dre Monster Beats Studio headphones from Odds and Pods on 27th December, they said it was shipped on 30th December by Royal Mail / Parcelforce and should be with me soon – obviously it should as Parcelforce normally deliver with a couple of working days. However, it is now 7th January and despite ringing them every day and getting the above mentioned recorded message, sending a message through their website, and emailing them I have had no response, and no headphones."
So what the blithering hell is going on? Bitterwallet contacted Odds and Pods for answers, and here's what staff member Matt had to say:
"We have had a very difficult past 5 weeks we will admit. We are fulfilling all paid orders but with the Christmas rush and bad weather a lot of orders sent with Royal mail were delayed and have taken much longer than expected to arrive. Some parcels were returned to us by Royal mail in error last Thursday and we have resent them.
"We have been updating customers and advised them of these delays. It has been very unfortunate as we mainly use Royal mail due to the size and value of many items.
"We are back to normal now and sincerely apologise for any delay caused to any customer over the past 5 weeks."
There have also been plenty of claims on HUKD that some of the goods received were counterfeit. We put this to Matt:
"We have had a few faulty items due to the quantity we sell but they are not imitations at all. We had some people state items were damaged and looked used when they arrived but all items leave here are new.
"The items people were referring to was the iPanda speakers and Headphones. We buy these from a supplier in Ireland and they are the sole importer. They are the official things. I can give you their details if you wish to check.
"We have resolved any issues with customers. Any faulty or damaged items we are more than happy to exchange or refund."
So there you have it. Currently there are no issues according to the company, which doesn't really ring true with what you've been telling us. Let us know if you continue to have problems with Odds and Pods - either with deliveries or customer service - and if so, we'll get our Adrian Mills on.