Npower fined £2m by angry Ofgem
Naughty Npower. Naughty, naughty, naughty Npower. They’re about to become lighter to the tune of £2 million pound after being fined that amount by Ofgem, who are unhappy with the energy supplier’s methods of dealing with customer complaints.
The energy uberlords have come down hard on Npower after discovering that they weren’t recording complaints properly or giving upset customers the details of the Energy Ombudsman and their redress service. Probably loads of stuff written on the back of beermats and angry customers being haughtily referred to as ‘chum’. Or maybe not.
However, Npower have sorted it all out now and have apologised, grovelling: “We are very sorry, we let our high standards slip on this occasion. A small number of processes were not correctly adhered to. We have zero tolerance for this type of issue and we'll continue to work hard to make sure our customers are put first.”
The fine follows a similar one (£2.5m) for British Gas for the same offence, and Ofgem are now investigating EDF on a similar ‘tip’. New minimum standards that customers should expect when complaining were introduced by Ofgem in 2008, so you can understand why the energy companies haven’t been able to sort it out just yet can’t you? Dickheads.