Moonpig swamped with Mother's Day complaints
Moonpig have said sorry for a Mother's Day they'd rather forget. Their social media channels were inundated with complaints, after deliveries of flowers and cards didn't show up, and those that did, some were smashed or damaged.
The online card company spent a lot of their Sunday dealing with angry customers, before stating that they'd had problems with one of their suppliers.
A spokesperson for Moonpig said: "We can confirm that an issue with one of our suppliers has delayed the delivery of flowers to some of our customers this weekend."
"We know how important Mother's Day is and we have apologised to and compensated all customers who have experienced a delay."
"We've been working hard to put things right and by the end of Mother's Day almost all orders have been delivered. We hope our customers accept our sincere apologies."
One customer tweeted photos of the complete state that their delivery was, showing a smashed vase and flowers that weren't anything like 'as pictured'.
Moonpig's Twitter replies is a steady stream of apologies, trying to rectify the mess that had been caused.
In one case, Becky Peters tweeted: "@MoonpigUK two years in a row you have disappointed me, you've lost a customer. Don't advertise your cards to be delivered on Mother's Day if they're not going to arrive."
Of course, some customers had a decent service and everything was fine, but we all know bad news travels much more quickly than good news. Anyway, if you got lousy flowers, or were unhappy with your service yesterday from Moonpig, call them on 0345 450 0100 or contact them through their other details to make your complaint, here.