iFlorist: Complaints and anger all over again
A while ago, we wrote about iFlorist and the fact that there was something a little fishy about a number of reviews they'd received. It certainly looked like positive reviews were being hastily thrown at sites in a bid to counteract all the negative ones.
Well, the complaints and negative reviews are back again, with people furious at what they think is crappy service.
On BW, one reader got in touch to say: "On March 29, 2014, I paid iFlorist to deliver a bouquet of flowers with a glass vase, a card (which was to be handwritten in) and a box of chocolates, which were to be sent to my partner's mother for Mother's Day."
"After Mother's Day weekend, the flowers did not arrive, and after several attempts at contacting iFlorist, they finally replied saying that they would try to get my order out and that they would offer me a £5 voucher for my next purchase – no refund (even though there were no flowers!)"
"Finally, on Wednesday, April 2, the flowers were delivered – and were old. No vase. No card. No chocolates. I've opened a dispute on Pay Pal and am trying to reclaim my money back. What good are flowers for Mother's Day if they're delivered 3-4 days late? Not to mention, 3/4 promised items weren't even included! I've reported them to BBC Watchdog and hope these scam artists are go out of business and SOON."
Over at MoneySavingExpert, there were more complaints. Shouting "AVOID THIS COMPANY", one disgruntled customer said that they had "paid extra for express delivery. The roses turned up on the doorstep at 745pm and the courier didn't even bother to ring the bell. Three of the flowers were blackened and the others looked very sorry for themselves. I cannot believe I ordered flowers through this company having seen them mentioned on MSE Valentines link... their chat link is always dead and they have not responded to support tickets."
Yesterday, complaints were coming in at the ReviewCentre, where someone spat: "Purchased "designer flowers" for mothers day which were appalling. Flowers were half dead and wrapped in tissue paper that looked like it had been dropped on the floor and danced on! Only wish I had read other peoples reviews first because most people seem to be of the same opinion. Never again - my local supermarket were selling better at a quarter of the price and forget customer services - they are as bad as the flowers!"
A number of new complaints bloomed over at FlowerDelivery, saying "avoid", "disgusted" and "took money - no refund given!" and TrustPilot was again rife with angry customers, with loads of complaints coming in this week. One iFlorist user said: "Extremely poor product and appalling lack of follow up service," with products being delivered not as advertised, as well as "the supposed live support service appears to be permanently unavailable" and the customer feeling "cheated and angry. The flowers were a rip off and I have paid for goods and services in addition that I have not received. Now they don't even have the decency to respond my enquiries by email and it's impossible to get through to anyone on the phone."
Other customers said they had been "ignored", "the WORST company I've EVER dealt with", "WORST SERVICE EVER", "AVOID THIS COMPANY LIKE THE PLAGUE!"
iFlorist did contact one customer (not all) with an apology and an offer to "e-mail you personally to arrange some appropriate compensation," so it may well be worth peeved customers giving them a ring on 0844 874 5010 or email them again at their contact page. You can send them a letter if you prefer, at iflorist HQ, Jubilee House, Phoenix Way, Burnley, Lancashire, BB11 5SX.
In the meantime, if an offer online looks like it is too good to be true, then it probably is.