Hermes deliver snark to mum

Hermes deliver snark to mum
20 July 2016

We've all been there - we've stayed in to collect a parcel, and find a 'sorry you were out' card, which must have been slipped through the letter box silently, as you waited for your goods.

With that being the case, it is difficult to side with delivery people, even though most of them are half-decent.

One mum ordered something, and she found a note from a Hermes delivery driver. What was unusual about this particular note, is that it contained a snarky message, which said 'stop ordering online as you are never there'.

Kim Thursfield's note also added: "Maybe you should stop ordering online as you are never there."

This is the note in question, which Kim tweeted.


She wrote on Facebook: "'I shop online for a reason! I also do my food shopping online, I don't have time to do anything let alone go to the shops with a screaming toddler‬ #‎selfemployed."

"On this particular occasion I wasn't at work. My husband was off, I had the day off, so we went to the farm with our daughter. Hermes didn't give us a delivery slot or time so it was anyone's guess when the parcel might have arrived."

She said she laughed at the note when she got it, but also thought "it's none of their business why I shop online."

A Hermes spokesperson says: "The remarks left on the card are clearly unacceptable and we would like to apologise to Mrs. Thursfield for any upset and inconvenience this may have caused. As a result the courier involved has had his round suspended pending a full investigation."

TOPICS:   Complaints

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