Exclusive Eyes finally make good on their own guarantees
Hey you! Remember not so long ago, we told you about avid Bitterwallet reader Haresh and his battle with ExclusiveEyes.co.uk to get a refund for his specs? Yes? Good work. The whole story involved a lot of super duper guarantees offered by the website that were seemingly worthless when put to the test, and it all began when Haresh noticed his glasses appeared to have been produced from recycled parts:
Actually, the story began when the glasses took nearly a month to be sent, when they were guaranteed to be dispatched within three day. Then Haresh noticed the shoddy state of his glasses and contacted the company - in spite of their own no quibble money-back guarantee, ExclusiveEyes refused point blank to promise a full refund. Indeed, the guarantee was contradicted by the company's own terms and conditions, which only offered a 50 per cent refund against the cost of the frames, not the order.
So what's new? Haresh takes up the story:
I just thought I would let you know that I have successfully managed to get a refund.
I got a call from some executive, who said it was regrettable that I had to resort to contacting outside parties, and that they would provide me with a full refund. Whilst he didn’t apologise for the shoddy goods, he did state that they normally don’t have any issues with people, as they have with me.
This is an issue that Haresh attempted to resolve directly on several occasions before coming to us. The right result in the end, but it's a shame a company has to be flogged in public before making good on their own guarantees.